MLB The Show Community & Player Support Specialist

PlayStation; San Diego (CA); On-site; USD 54,000 - 81,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Sony Interactive Entertainment (SIE) is seeking a temporary Community Support Specialist through Yoh Enterprise Solutions for MLB The Show. You will engage players daily across support channels, maintain deep knowledge of the game, and help keep the community free from toxicity while routing issues to the right teams for resolution.

You will identify cheating patterns, assist in bug testing, and advocate for players with the internal development team.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Empathy and understanding toward players.
• Ability to keep a positive mindset when talking with players.
• Strong problem solving and troubleshooting skills.
• Strong ability to work in a communicative team environment.
• Superior organization skills.
• A passion for video games and video game communities.

Responsibilities

• Directly interact and support players daily via support channels.
• Maintain in-depth knowledge of MLB The Show, including gameplay mechanics.
• Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience.
• Moderating community channels when the time is needed.
• Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
• Identify and investigate cheating, exploits, and unfair play trends.
• Recognize cheating behaviors and emerging exploit patterns.
• Analyze player activity to detect cheating and abuse.
• Investigate exploits and help protect game integrity.
• Track cheating methods to support safer gameplay.
• Assist in maintaining tools to help solve player reported issues.
• Represent the players best interests to the internal development team.
• Assist in identifying bugs and assisting in testing when the time is needed.

Skills

Interpersonal skills

Empathy

Positive mindset

Problem solving

Team collaboration

Organization

Passion for video games

Tools

Zendesk

Job description

Sony Interactive Entertainment (SIE) is seeking a temporary Community Support Specialist through Yoh Enterprise Solutions for MLB The Show. You will engage players daily across support channels, maintain deep knowledge of the game, and help keep the community free from toxicity while routing issues to the right teams for resolution.

You will identify cheating patterns, assist in bug testing, and advocate for players with the internal development team.