PLAYER DEVELOPMENT MANAGER

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 77,000 - 92,000; Full time

Job summary

The Pueblo of Sandia is seeking a Player Development Manager in Albuquerque to lead strategic planning for the Player Development Department and supervise casino hosts. You will coordinate programs aimed at high-value players and drive engagement and revenue growth.

You will build relationships with top players, design events, train staff, monitor performance, and ensure compliance with internal controls. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor’s degree in business administration, Marketing or related field.
• 3 years related experience in gaming/hospitality/sales/marketing.
• Must be at least 21 years of age.
• Must possess and maintain a valid New Mexico Driver’s License.

Responsibilities

• Contributes to increased revenue and cost efficiencies per the Annual Marketing Plan.
• Develops strategic plans for the Player Development Department.
• Develops programs for high worth customers: outings, events, and player events.
• Establishes relationships with high value players and communicates regularly.
• Projects and trains casino hosts to attract and retain high value players.
• Manages department schedule and budgeting, ensuring compliance with policies.

Skills

Excellent communication

Revenue growth

Contract negotiation

Presentation skills

Multi-tasking

Sales skills

Independent work

Memory retention

Education

Bachelor's degree in business

Job description

Job Details

Job Location: Albuquerque, NM 87113

Position Type: Full Time

Salary Range: $77,126.00 - $91,769.60 Salary

Job Shift: Any

Job Category: Casino

Position Summary

The Player Development Manager directs the development of strategic and annual business plans for the Player Development Department to achieve planned revenue and profit. This position is also responsible for leading a team of Casino Hosts.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

• Contributes specifically to the increased revenue and cost efficiencies as indicated by measured analytical data and meets specific goals as set forth in the Annual Marketing Plan
• Responsible for developing strategic plans for the Player Development Department
• Develops programs specifically geared to high worth customers: outings, special events, and player events
• Develops profiles as needed on rated players to ensure members of guest services know how to adequately service their needs
• Establishes a personal relationship with players by communicating on a regular and on-going basis
• Develops meaningful business relationships with new high rated players by establishing and actively pursuing their business
• Works with the Table Games and Slot Management to ensure rated players are identified
• Develops and implements training programs for casino hosts that are specifically geared toward attracting and retaining high worth players
• Develops and attracts new customers while maintaining and enhancing relations with existing high value customers
• Plays key role in partnering with the creation and execution of various programs and promotions by assisting players in making special arrangements within established company and departmental procedures while ensuring compliance with Minimum Internal Controls
• Works closely with the data base team to monitor reinvestment programs including comps and other earned or reward incentives by routinely checking reports and actual transactions
• Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOP's
• Responsible for completing performance evaluations, training guidelines, coaching & mentoring programs according to appropriate standards for all areas of supervision
• Manages department schedule to ensure Casino Host coverage
• Responsible for helping prepare departmental budgets and report on expenses and revenues periodically to ensure guidelines are being followed
• Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia and governed by the policies of the NIGC and STGC
• Leads Casino Host team in achieving outlined goals and action plans
• Performs other duties as assigned
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

• Provides direct management and supervision to all reporting Team Members, typically for a larger department, operational area or more complex professional department.
• Functions as an advisor to the operations and sets goals that are results oriented, organized, and account for business challenges.
• Guides the team to achieve a well-defined structure and efficient operation.
• Delegates responsibilities to the most qualified Team Members through observing and understanding strengths and weaknesses.
• Creates an environment of teamwork, through communicating common goals, shows appreciation for team members contributions and on-going support, and leads by example.
• Collaborates and communicates effectively in a professional and articulate manner.
• Demonstrates strong knowledge of all reporting departments/operational areas.
• Strong analytical and critical thinking skills to identify problems, generate solutions, and implement them.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

• Demonstrated abilities in maintaining consistent high quality quest service levels.
• Must possess excellent communication skills.
• Knowledge and abilities to increase revenues and controlling expenses.
• Ability to negotiate contracts and maintain ongoing business relationships.
• Excellent presentation skills in English.
• Ability to multi-task and prioritize.
• Ability to work well without supervision.
• Ability to memorize and retain large quantities of information.
• Ability to work in a “smoke filled” environment.
• Excellent and proven sales skills.
• Ability to maintain composure and show self-confidence.

Qualifications

Education and Experience

• Required: Bachelor’s degree in business administration, Marketing or related field and three (3) years related experience in the gaming / hospitality / sales / marketing industry. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.
• Must be at least 21 years of age.
• Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

• Must be able to obtain and maintain the required STGC Gaming License
• Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

• Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Kneeling Bending legs at knee to come to a rest on knee or knees.
• Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
• Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching Extending hand(s) and arm(s) in any direction.
• Seeing The ability to perceive the nature of objects by the eye.
• Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
• Sitting Particularly for sustained periods of time.
• Standing Particularly for sustained periods of time.
• Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

Work is normally performed in a typical interior/office work environment.

No or very limited physical effort required.

No or very limited exposure to physical risk.