Player Development Executive, Ontario

DraftKings; Boston (MA); On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Accommodations available on request

Job summary

DraftKings in Canada is seeking a Player Development Executive to grow our VIP player base and drive net revenue through proactive sales and premium service. You'll work with internal teams to deliver a premier VIP experience while upholding responsible gaming standards.

We value candidates with a bachelor's degree or 5 years in Gaming, Hospitality, Sales, or Marketing, and a proven track record of increasing revenues and improving player loyalty.

Qualifications

• Bachelor's degree in a related field or 5 years' experience in Gaming, Hospitality, Sales, or Marketing.
• Strong relationship-building skills and focus on improving the player experience.
• Ability to identify revenue opportunities and drive cost control.
• Knowledge of gaming licenses and regulatory requirements.
• Problem-solving and proactive, data-driven mindset.

Responsibilities

• Develop and maintain strong relationships with premier players through services and loyalty.
• Drive VIP sales metrics, contributing to engagement, market share, and net revenue.
• Ensure compliance with VIP policies and responsible gaming guidelines.
• Analyze data to identify trends to maximize player performance.
• Offer proactive, solution-based ideas to improve customer experience.
• Collaborate with internal teams to resolve escalated issues.

Skills

Relationship building

Sales strategy

Data analysis

Customer experience

Problem solving

Education

Bachelor's degree in a related field

5 years experience in Gaming/Hospitality/Sales/Marketing

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.

What You'll Do

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offers solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

What You'll Bring

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.
• We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.