Manager, Player Development D.C.

DraftKings; Washington (District of Columbia); On-site; USD 109,000 - 136,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings in the United States is seeking a Player Development Manager to lead the VIP team, coaching Player Development Executives and VIP Hosts to deliver premier services to VIP players and increase net revenue through proactive sales tactics while promoting outstanding service to new and existing VIP customers.

As a leader, you will drive innovation and implement optimal processes through strategic cross-functional work, working closely with Analytics to monitor reinvestment programs and

Qualifications

• Bachelor's degree in related field with at least 5 years of experience in Gaming, Hospitality, Sales, or Marketing.
• At least 3 years of experience managing a sales team.
• Strong understanding of product line and revenue strategies.
• Experience coaching teams to deliver quality customer experience.
• Ability to obtain state gaming licenses.

Responsibilities

• Drive VIP sales metrics and maintain relations with customers.
• Lead process improvements and coach team performance.
• Collaborate with Analytics to monitor reinvestment programs and rewards.
• Develop and implement sales training programs.
• Escalation handling with clients and other departments.

Skills

Team leadership

Sales coaching

VIP customer service

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Elevate everything we do on the VIP team and be at the forefront of change. As a Player Development Manager, you'll coach Player Development Executives and VIP Hosts to deliver premier services to our VIP players and increase net revenue through proactive sales tactics while promoting outstanding service to new and existing VIP customers. While leading this team, you'll drive innovation and implement optimal processes through thoughtful and strategic cross-functional work.

What you'll do

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.

• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.

• Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.

• Assist VIP leadership in developing and implementing sales training programs.

• Participate in the escalation process including working with clients and other DK departments to resolve client cases.

• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

• Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.

• At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.

• Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.

• Experience in coaching a team to deliver quality customer experience and consistent sales techniques.

• Must be able to obtain and maintain required State Gaming Licenses.

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 108,800.00 USD - 136,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.