Player Development Executive, Ontario

National Geographic; Boston (MA); On-site; CAD 85,000 - 120,000; Full time

Job summary

DraftKings is seeking a Player Development Executive to grow and nurture the VIP player base. You will drive net revenue through proactive sales tactics and deliver an outstanding VIP experience across internal teams and stakeholders.

Join a regulated gaming company with global reach and a focus on responsible gaming, customer satisfaction, and data-informed decision making. You will work to elevate the player experience and loyalty.

Qualifications

• Bachelor's degree or 5 years' experience in Gaming, Hospitality, Sales, or Marketing.
• Ability to obtain and maintain required State Gaming Licenses.
• Strong problem-solving and positive attitude.

Responsibilities

• Develop and maintain relationships with premier players and build loyalty.
• Drive VIP sales metrics and revenue through proactive strategies.
• Adhere to VIP policies including responsible gaming guidelines.
• Analyze data to identify trends and maximize player performance.
• Offer solution-based recommendations to enhance customer experience.
• Participate in escalation processes and coordinate with internal teams for timely resolutions.

Skills

Relationship building

Sales

Data analysis

Problem solving

Team collaboration

Revenue optimization

Education

Bachelor's degree or 5 years experience in Gaming/Hospitality/Sales/Marketing

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.

What You’ll Do

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offers solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

What You’ll Bring

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.