Player Development Executive, Cleveland

DraftKings; Kentucky; On-site; USD 88,000 - 111,000; Full time

Job summary

DraftKings seeks a Player Development Executive to grow the VIP player base in Cleveland, driving net revenue through proactive sales and premier service. You'll work with internal teams to deliver our signature VIP experience, building loyalty and engagement among premier players.

Requirements include a Bachelor’s degree or 5 years in Gaming/Hospitality/Sales/Marketing, strong problem-solving, and a passion for improving the player experience; licensing may be required.

Qualifications

• Bachelor's degree or 5 years of experience in Gaming, Hospitality, Sales, or Marketing.
• Passion for improving the player experience and promoting positivity within the team.
• Demonstrated success in strategies that improve operational efficiency.
• Knowledge and ability to increase revenues while controlling expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Develop and maintain strong relationships with premier players through services and loyalty.
• Drive VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute VIP policies and responsible gaming guidelines.
• Compile and analyze data to identify trends and maximize player performance.
• Proactively offer solution-based suggestions to enhance the customer experience.
• Participate in the escalation process with internal teams for timely resolutions.

Skills

Relationship building

Sales skills

Data analysis

Problem-solving

Team collaboration

Education

Bachelor's degree or 5 years in Gaming/Hospitality/Sales/Marketing

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive in Cleveland, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.

What you'll do

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.

• Execute against all VIP policies and guidelines, including responsible gaming policies.

• Compile and analyze data to identify trends to maximize player performance.

• Proactively offers solution-based suggestions to help enhance the customer experience.

• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

What you'll bring

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.

• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.

• Demonstrated success in identifying and implementing strategies that improve operational efficiency.

• Knowledge and ability to increase revenues and control expenses.

• Must be able to obtain and maintain required State Gaming Licenses.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.