VIP Player Engagement Executive

Delaware North

West Memphis (AR)

On-site

USD 50,000 - 67,000

Full time

6 days ago

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Benefits offered by this job

Medical/Dental/Vision

401(k) match

Annual bonus

Paid vacation

Parental leave

Tuition reimbursement

Friends & family discounts

Job summary

Delaware North Gaming is hiring a Player Development Executive for Southland Casino in West Memphis, Arkansas. You will develop promotions, build connections with guests, manage events, and drive VIP engagement in a bustling gaming operation.

The role requires strong knowledge of casino games, high integrity, and excellent guest interaction skills; 21+ with no degree required is noted along with state gaming license eligibility. Competitive base salary plus bonus opportunities are described.

Qualifications

Three years of player development experience preferred.
Ability to obtain and maintain a state gaming license.
Knowledge of casino games and ability to communicate about games.

Responsibilities

Network with known players to identify and contact high-value guests by phone, email, and in-person interactions
Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
Survey players to determine their needs and share feedback with leadership for continuous program improvement