VIP Player Development & Events Executive

Delaware North; West Memphis (AR); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus and incentive

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or certification reimburse

Family discounts at hotels and resorts

Job summary

Delaware North is hiring a Player Development Executive for Southland Casino Hotel in West Memphis, Arkansas. You will develop and implement promotions, engage with high-value guests, and coordinate events to reward loyalty while driving guest satisfaction.

You will build relationships with guests, communicate benefits and events, and coordinate inquiries across phone, email, and in-person interactions, while maintaining the highest standards of integrity and hospitality.

Qualifications

• At least 21 years of age.
• No college degree required.
• Three years of player development experience preferred.
• Ability to obtain and maintain a state gaming license.
• Knowledgeable about various casino games and able to discuss games.

Responsibilities

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions.
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest.
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities.
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players.
• Survey players to determine their needs and share feedback with leadership for continuous program improvement.

Skills

People skills

Communication

Relationship building

Knowledge of casino games

Job description

Delaware North is hiring a Player Development Executive for Southland Casino Hotel in West Memphis, Arkansas. You will develop and implement promotions, engage with high-value guests, and coordinate events to reward loyalty while driving guest satisfaction.

You will build relationships with guests, communicate benefits and events, and coordinate inquiries across phone, email, and in-person interactions, while maintaining the highest standards of integrity and hospitality.