Player Development Coordinator - Player Development

003 Seminole Hard Rock Tampa; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Guest Services Coordinator to coordinate the complimentary process with Player Development and other departments, while maintaining knowledge of gaming machines and promotions.

You will interact with guests to promote the casino, uphold service standards, resolve complaints, and follow internal policies. Must be computer literate and able to work evenings, weekends, and holidays.

Qualifications

• High School diploma or GED required.
• LMS or CMP experience preferred.
• Able to deliver guest service with a positive attitude.
• Must be able to multitask in a fast-paced environment.

Responsibilities

• Coordinates complimentary process with Player Development and other operating departments.
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance.
• Promotes casino by interacting with customers in an enthusiastic, helpful, manner.
• Maintains confidentiality of company documents.
• Ensures consistent service standards are maintained.
• Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives.
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures.
• Other duties as assigned

Skills

Guest service

Multi-tasking

Interpersonal skills

Punctuality

Team player

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Coordinates complimentary process with Player Development and other operating departments
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance
• Promotes casino by interacting with customers in an enthusiastic, helpful, manner
• Maintains confidentiality of company documents
• Ensures consistent service standards are maintained
• Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures
• Other duties as assigned

Qualifications

• High School diploma, GED, or equivalent required
• LMS or CMP experience preferred
• Multi-tasking guest service
• Must be a computer literate
• Proficient knowledge of Microsoft Office, Excel, and Word is required
• Must possess exceptional communicative and interpersonal skills
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must be able to work a variety of schedules, to include evenings, weekends, and holidays
• Must be team-oriented and must enjoy working with and assisting people
• Must be able to exercise judgment on an independent basis
• Must be articulate and possess a professional appearance and demeanor
• Punctuality and meeting of deadlines is critical

Work Environment: Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

We have repeated preference policy again for clarity.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!