Manager, EVS

Seminole Casino Hotel Immokalee; Immokalee (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Seminole Casino Hotel Immokalee seeks a Supervising Public Space Cleaning to oversee cleaning staff and maintain spotless, safe casino public areas. The role includes training, inspections, and coordinating supplies while ensuring guest satisfaction and regulatory compliance.

You will lead daily line-ups, monitor performance, and manage inventory and budgets within a hospitality environment, reporting to Facilities/Hotel Services.

Qualifications

• High school diploma with at least 3 years of management experience.
• Experience supervising public space cleaning personnel and budget awareness.
• Strong guest relations and safety compliance.

Responsibilities

• Supervise cleaning staff and ensure clean, sanitary public areas.
• Assign duties, inspect work, and address complaints.
• Train employees and manage supplies/equipment.
• Monitor attendance, uniforms, hygiene, and equipment inventory.
• Prepare payroll and department expense reports.
• Ensure compliance with Gaming Commission regulations and Tribal policies.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Summary

Job Description

Essential Job Functions

Under the direction of the Director of Facilities and Hotel Services, the incumbent Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure clean, sanitary, and attractive casino public areas. Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action. Trains employees, monitors supply and equipment use. Duties include, but are not limited to:

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Promotes positive guest relations at all times.
• Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
• Conducts daily employee line-ups to inform team members of work duties.
• Monitors team members for attendance, proper uniforms, hygiene, etc.
• Issues supplies and equipment.
• Takes inventory of stock to ensure adequate supplies.
• Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.
• Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
• Conducts training of new employees, including in-service training on department policies, work procedures, job safety, and technical information.
• Demonstrates proper use and maintenance of cleaning equipment.
• Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.
• Performs cleaning duties as needed to maintain cleanliness of public areas.
• Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals.
• Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures and enhance productivity.
• Maintains records of work assignments, schedules, personnel actions, budgets, time-keeping etc., and prepares periodic reports.
• Manages department budget. Prepares reports of payroll, department expenses, supply usage, and equipment inventories.

Qualifications

• High school diploma, along with a minimum three (3) years management experience.

WORK ENVIRONMENT

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Required

• Credit Check
• Criminal Background Check
• Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.