Player/Coach

NCBiotech; Raleigh (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

IQVIA is seeking a Player/Coach to lead an assigned territory, promoting a product to specialty healthcare providers and driving sales adoption with outbound and inbound calls. You will build relationships with physicians, nurses, and staff, manage a team of Customer Engagement Specialists, and contribute to lead generation and national meeting support.

The role requires 2–5 years inside sales management experience, strong customer service and territory management skills, and proficiency with

Qualifications

• Four-year College Degree preferred.
• Minimum 2 to 5 years Inside Sales Management Experience required
• Minimum 3 years Customer service experience, B2B territory management/account management experience preferred
• Experience developing and maintaining customer relationships
• Experience maintaining accurate records of all customer activities
• Proven ability to consistently meet/exceed defined territory goals
• Experience with Salesforce, Veeva preferred
• Advanced listening, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to effectively manage multiple tasks across multiple systems
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs
• Private, quiet, dedicated workspace required
• Management of Customer Engagement Specialist Representatives including quality, compliance, attendance adherence.
• Development of Customer Engagement Specialist Representatives and guidance in territory management and communications.
• Handle performance reviews, personnel issues, discipline and termination of Customer Engagement Specialists

Responsibilities

• Promote product to specialty healthcare providers in assigned territory.
• Detail health care professionals via outbound and inbound calls.
• Identify decision makers and build relationships with physicians, nurses, and staff.
• Achieve sales forecast and drive adoption and utilization.
• Provide lead generation, appointment setting, and support for national meetings.
• Assist with training meetings and coaching of staff.

Skills

Inside Sales Management

Customer Service

Territory Management

Relationship Building

Coaching

Education

Bachelor's degree or higher

Tools

Salesforce

Veeva

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enabled Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with Health Monitor , we are currently looking for a Player/Coach to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Player/Coach is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

POSITION SUMMARY

The Player/Coach, will, among other things, manage an assigned territory and detail health care professionals through outbound and inbound calls. You will contact the office staff of assigned accounts and identify key decision makers within the practice to include Physicians, Medical Assistants, Nurses, Physicians Assistants, Nurse Practitioners, and other medical professionals with the goal of developing relationships with those individuals. Ultimately, your goals are to positively influence the ordering of our clients’ product while providing the best possible customer service, delivering accurate product information, and ensuring access to patient materials and programs. Additionally, you may provide lead generation, appointment setting, recruitment for virtual lunch and learns, as well as assist in recruiting for national meetings and general sales support for select brand representatives.

Required/Preferred Qualifications:

• Four-year College Degree preferred
• Minimum 2 to 5 years Inside Sales Management Experience required
• Minimum 3 years Customer service experience, B2B territory management/account management experience preferred
• Experience developing and maintaining customer relationships
• Experience maintaining accurate records of all customer activities
• Proven ability to consistently meet/exceed defined territory goals
• Experience with Salesforce, Veeva preferred
• Advanced listening, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to effectively manage multiple tasks across multiple systems
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs
• Private, quiet, dedicated workspace required
• Management of Customer Engagement Specialist Representatives including quality, compliance, attendance adherence.
• Development of Customer Engagement Specialist Representatives and guidance in territory management and communications.
• Handle performance reviews, personnel issues, discipline and termination of Customer Engagement Specialists
• Player /Coach shall monitor calls: to develop and motivate Customer Engagement Specialists for attainment of call objectives; to assess and monitor activity and work schedules; to monitor and manage reporting by Customer Engagement Specialists, including call reporting, and activity reporting (when applicable)
• Communicate with Client on regular and timely basis
• Assist with the planning and delivery of training meetings

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $60,000 - $65,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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