Virtual Customer Engagement Specialist

IQVIA Argentina; Salem (OR); On-site; USD 32,000 - 36,000; Full time

Job summary

IQVIA is seeking a Virtual Customer Engagement Specialist to promote a product to specialty healthcare providers within an assigned territory. The role focuses on achieving sales forecasts and driving adoption of the product, primarily via phone-based engagement with physicians and other prescribers.

Ideal candidates bring BTB and inside sales experience, pharma or medical device knowledge, and outstanding verbal/written communication.

Qualifications

• Minimum 2 years of business-to-business sales experience.
• Minimum 1 year of inside sales experience.
• Pharmaceutical or Medical Device experience preferred.
• Exceptional verbal and written communication skills.
• Ability to apply coaching and feedback to improve performance and customer experience.

Responsibilities

• Deliver accurate product information by phone to Healthcare Professionals.
• Achieve sales forecast and product adoption targets.
• Navigate CRM to provide accurate information in real time.
• Be flexible to meet fluctuating business needs.
• Maintain high work ethic, reliability, and punctual reporting for scheduled work.
• Act on coaching and feedback to improve performance.

Skills

Inside sales

Verbal communication

Written communication

Sales persuasion

Customer engagement

Tools

CRM

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enables Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that in partnership with Health Monitor, we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

RESPONSIBILITIES

• Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
• Advance listening and decision-making skills
• Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to handle multiple tasks such as actively listening to our caller’s need while navigating our CRM and consistently providing accurate and complete information on the requested topic.
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs

Preferred Qualifications:

• Minimum 2 years of business to business (BTB) sales experience
• Minimum 1 year of inside sales experience
• Pharmaceutical or Medical Device Experience
• Exceptional verbal and written communication skills
• Successful candidates will demonstrate the following competencies: Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $23.00 - $26.44 per hour. The actual base pay offered may vary based on a number of factors such as job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.