Player Attendant

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 15,058 - 21,447; Full time

Job summary

A prominent gaming facility in Youngstown, OH is seeking a Player Attendant. This entry-level position involves explaining wagering rules, processing pari-mutuel wages, and providing excellent customer service. The ideal candidate will have a background in cashiering and a solid knowledge of sports. This full-time role offers a starting salary of $13.25 per hour along with a competitive Total Rewards package. Join a team committed to enhancing guest experiences in an exciting environment.

Qualifications

• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Must have previous experience with jet sort and coin roller systems.

Responsibilities

• Explain wagering rules to guests.
• Process all pari‑mutuel wages in the tote system.
• Make payments on winning tickets in an accurate and timely manner.

Skills

Cashiering background

Money handling experience

Knowledge of sports

Efficiency and accuracy

Calm under pressure

Job description

Player Attendant – Hollywood Gaming Mahoning Valley Race Course, Youngstown, OH.

Responsibilities

• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Efficiently and accurately process all pari‑mutuel wages in the tote system.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Write sports tickets in an accurate and timely manner.
• Create and enter player tracking cards.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Exchange cash and coins in accordance with established procedures.
• Maintain and reconcile bank for assigned shift, following established cash‑handling policies and procedures.
• Assist guests with credit applications.
• Verify credit approval for casino departments.
• Perform credit card cash advances.
• Issue and receive payments.
• Cash personal, traveler’s, and payroll checks in compliance with approved procedures.
• Count down bank or window at end of each shift and reconcile to the draw amount.
• Complete a blind drop on all revenues collected during the shift.
• Operate assigned bank or window according to department and regulatory guidelines.
• Complete all required shift paperwork according to internal control standards.
• Record any applicable cash transactions that are required by Federal Law.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Manage difficult guest situations; Respond promptly to guest needs; Seek guest feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Stock stations with adequate supplies; keep all stations neat and clean.
• This job description is not intended to be all‑inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Qualifications

• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of sports.
• Knowledge of tote system to place customer bets.
• Must have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.
• Efficiency and accuracy when entering guests wagers and paying out winners.
• Variances within standards according to department variance policy.
• Ability to respond calmly and make rational decisions when required.
• Ability to learn and comply with department, property and regulatory policy and procedure.
• Other duties, as needed.

Seniority level: Entry Level

Employment type: Full‑time

Starting Salary: $13.25 per hour (competitive Total Rewards package available)

Equal Opportunity Employer

Hollywood Gaming Mahoning Valley Race Course is an equal opportunity employer. Applicants are considered without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.