Sportsbook Attendant (Part-Time)

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

Hollywood Gaming at Mahoning Valley Race Course in Youngstown, OH is seeking a friendly, accurate cashier to support guests across wagering and payment activities. This role involves handling cash, processing pari-mutuel and lottery transactions, and maintaining accurate records at the teller window.

Qualified candidates have cash handling experience, knowledge of tote systems, and an understanding of sportsbook operations.

Qualifications

• General cashiering background or money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of sports.
• Knowledge of tote system to place customer bets.
• Efficiency and accuracy when entering guests wagers and paying out winners.
• Ability to learn and comply with department, property and regulatory policy and procedure.
• Other duties, as needed.

Responsibilities

• Provide information and assistance to guests in a friendly, courteous manner to ensure the delivery of guest service.
• Create and enter player tracking cards on-site, online, and digitally.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain a cash bank for shift; accept payments and make correct change when necessary.
• Process cash and coin exchanges according to procedures.
• Complete all required shift paperwork and maintain bank reconciliation.

Skills

Cash handling

Sports betting knowledge

Tote system knowledge

Cashiering

Attention to detail

Calm under pressure

Education

High school diploma or GED

Tools

Cash register operation

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK

• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards on-site, online, and digitally.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Exchanges cash and coins in accordance with established procedures.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.
• Completes all required shift paperwork according to internal control standards.
• Records any applicable cash transactions that are required by Federal Law.
• Issues and receives payments.
• Cash personal and travelers checks in compliance with approved procedures.
• Process lottery transactions with approved procedures.
• Efficiently and accurately processes all pari-mutuel wagers in the tote system.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Write Sports tickets in an accurate and timely manner.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.
• Manages guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Stocks stations with adequate supplies; keeps all stations neat and clean.
• This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

BRING US YOUR BEST

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of sports.
• Knowledge of tote system to place customer bets.
• Efficiency and accuracy when entering guests wagers and paying out winners.
• Variances within standards according to department variance policy.
• Ability to respond calmly and make rational decisions when required.
• Ability to learn and comply with department, property and regulatory policy and procedure.
• Other duties, as needed.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

STAY IN THE GAME. FOLLOW US

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$13.25