Security Officer (Part-Time)

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 15,153 - 20,664; Full time

Job summary

Hollywood Gaming at Mahoning Valley Race Course in Youngstown, OH, is hiring team members to provide exceptional customer service, support promotions and events, and maintain a safe gaming environment.

Position requires the ability to handle stressful situations, read and follow safety rules, and pass licensing requirements. Starting salary is $13.00 per hour, with benefits in the Total Rewards program and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Able to handle stressful situations dealing with the general public.
• Tact when dealing with difficult team members, guests or situations.
• Must possess a valid state-issued driver’s license.
• Ability to multi-task across posts and work with all departments.
• Flexible and adaptable to changing needs.
• Other duties, as needed.

Responsibilities

• Provide exceptional customer service to guests at all times.
• Support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Assure quality support to other departments so they may serve guests more effectively.
• Handle escorts of money transactions in accordance with State Gaming Regulations.

Skills

Public interaction

Stress management

Tact under pressure

Driver's license

Multi-tasking

Flexibility

Education

High school diploma

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Seeking out opportunities to provide exceptional Customer Service to our guests at all times.
• Supporting property promotions and events.
• Maintaining highly visible patrols to insure a safe gaming environment.
• Assuring quality support to other departments so they may serve our guests more effectively.
• Handling all escorts of money transactions in accordance with State Gaming Regulations and established Internal Controls.
• Monitoring gaming floor for minors.
• Responding to disturbances, emergencies and alarms in the racino and throughout the property.
• Maintaining public order and enforcing safety rules.
• Performing Bill Validator drops.
• Escorting team members, visitors, vendors into sensitive areas with prior approval.

This job description is not intended to be all‑inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

BRING US YOUR BEST.

Qualifications:

• Able to handle stressful situations dealing with the general public.
• Employing tact when dealing with difficult team members, guests or situations.
• Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations.
• Must possess a valid state‑issued driver’s license.
• Ability to multi‑task as required; officers cover a wide variety of different posts and work with all departments.
• Ability to be flexible, adapt and adjust, as necessary.
• Other duties, as needed.

Supervisory Responsibilities:

This job does not have any supervisory responsibilities.

Education and/or Experience:

High school diploma; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver’s license and have an acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 35 lbs.; and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment:

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second‑hand tobacco smoke.

Hollywood Gaming at Mahoning Valley Race Course is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, or protected veteran status.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

$13.00 an hour