Platinum Specialist: Top Producer Support (Hybrid)

Primerica; Duluth (MN); Hybrid; USD 52,000 - 57,000; Full time

Benefits offered by this job

Day one health insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Primerica is seeking a Customer Service Representative- Top Producer Support (Platinum Specialist) to partner with Top Producers, resolve issues, and expedite processing from the Home Office. This hybrid role requires 3 days onsite in the Duluth, GA office and 2 days remote weekly, with a salary range of $52,000–$57,000.

You will serve as the liaison between the field and Home Office, grow producer relationships, and support Life Operations including licensing and compensation.

Qualifications

• Bachelor’s Degree or equivalent work experience in Insurance Industry
• Bi-lingual (English/Spanish) is preferred
• Life License required or obtained within 60 days of hire
• Knowledge of Insurance Operations
• Excellent writing, presentation, communication and coaching skills
• Excellent organizational skills
• Excellent problem solving/analysis skills
• Excellent interpersonal skills
• Ability to manage multiple priorities and prioritize appropriately
• Ability to quickly and efficiently adapt to changes in procedures or policies
• Able to perform assigned tasks within the specified time frames and meet quality expectations
• Able to work with various key personnel and management in order to better serve the top producers
• Experience in sales or business ownership a plus

Responsibilities

• Develop and maintain relationships with Top Producer members
• Consistently excel in service expectations
• Provide support to the members in all aspects of Life Operations, including Compensation and Licensing
• Act as an advocate for the members’ cause
• Represent Field’s interest in company meetings
• Relate to business owners and the sales mentality
• Work independently with little direction
• Think outside the box
• Acts as an SME in Life Insurance Operations
• Answers telephone inquiries
• Research and problem-solve issues
• Mentor new associates
• Represent unit in staff meetings for improvement opportunities and processing gaps
• Prepare and analyze business
• Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations
• Remain current on all policies and procedures
• Work Hours: 10:00 AM – 7:00 PM
• Qualifications: see above

Skills

Excellent writing

Presentation

Communication

Coaching

Time management

Bilingual English/Spanish

Education

Bachelor’s Degree or equivalent in Insurance Industry

Life License (within 60 days of hire)

Job description

Primerica is seeking a Customer Service Representative- Top Producer Support (Platinum Specialist) to partner with Top Producers, resolve issues, and expedite processing from the Home Office. This hybrid role requires 3 days onsite in the Duluth, GA office and 2 days remote weekly, with a salary range of $52,000–$57,000.

You will serve as the liaison between the field and Home Office, grow producer relationships, and support Life Operations including licensing and compensation.