Platform28 & DDS RDB Specialist - Social Services

Human Services, Department of; Atlanta (GA); On-site; USD 53,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services is seeking a Social Services Program Consultant 3 focused on the Resource Database (DDS RDB) and Platform28. You will design configurations, coordinate with vendors, and train ADRC staff to use the systems effectively. Travel statewide is required.

You will act as a subject matter expert, develop guidelines, and oversee user access, with a focus on improving service delivery to vulnerable populations in Georgia.

Qualifications

• Bachelor's degree in a related field and four (4) years of professional experience including one (1) year in a lead/supervisory role, OR Bachelor's degree and two (2) years of experience at SSP2 or equivalent.

Responsibilities

• Evaluate business needs related to the DDS RDB and Platform28.
• Collaborate with DAS leadership, database/vendor teams to implement updates and enhancements.
• Serve as liaison between leadership, program staff, system vendors, and ADRC end users.
• Facilitate regular meetings with ADRC program staff to review issues and improvements.
• Develop user guides for DDS RDB and Platform28 for ADRC users.
• Oversee DDS RDB user access with DAS lead; manage Platform28 access.
• Draft ADRC policies related to DDS RDB and Platform28.
• Monitor processes for DDS RDB and Platform28 usage.
• Communicate system updates to ADRC users and support testing of releases.

Skills

Project management

IT systems analysis

Data analysis

Training delivery

Communication skills

Education

Bachelor's degree in information technology, computer science, business administration, or related field

Bachelor's degree in a related field

Tools

WellSky

Platform28

Microsoft Office Suite

Job description

The Georgia Department of Human Services is seeking a Social Services Program Consultant 3 focused on the Resource Database (DDS RDB) and Platform28. You will design configurations, coordinate with vendors, and train ADRC staff to use the systems effectively. Travel statewide is required.

You will act as a subject matter expert, develop guidelines, and oversee user access, with a focus on improving service delivery to vulnerable populations in Georgia.