Social Services Program Consultant 3 (Resource Database & Platform 28 Specialist)

Human Services, Department of; Atlanta (GA); On-site; USD 53,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services is seeking a Social Services Program Consultant 3 focused on the Resource Database (DDS RDB) and Platform28. You will design configurations, coordinate with vendors, and train ADRC staff to use the systems effectively. Travel statewide is required.

You will act as a subject matter expert, develop guidelines, and oversee user access, with a focus on improving service delivery to vulnerable populations in Georgia.

Qualifications

• Bachelor's degree in a related field and four (4) years of professional experience including one (1) year in a lead/supervisory role, OR Bachelor's degree and two (2) years of experience at SSP2 or equivalent.

Responsibilities

• Evaluate business needs related to the DDS RDB and Platform28.
• Collaborate with DAS leadership, database/vendor teams to implement updates and enhancements.
• Serve as liaison between leadership, program staff, system vendors, and ADRC end users.
• Facilitate regular meetings with ADRC program staff to review issues and improvements.
• Develop user guides for DDS RDB and Platform28 for ADRC users.
• Oversee DDS RDB user access with DAS lead; manage Platform28 access.
• Draft ADRC policies related to DDS RDB and Platform28.
• Monitor processes for DDS RDB and Platform28 usage.
• Communicate system updates to ADRC users and support testing of releases.

Skills

Project management

IT systems analysis

Data analysis

Training delivery

Communication skills

Education

Bachelor's degree in information technology, computer science, business administration, or related field

Bachelor's degree in a related field

Tools

WellSky

Platform28

Microsoft Office Suite

Job description

Job Title

Social Services Program Consultant 3 (Resource Database & Platform 28 Specialist)

Agency

Department of Human Services

Job Requisition ID

JR0000004461

Shift

Day (United States of America)

Compensation Details

$59,142.83

Job Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. Start your career in public service.

Position Location

This position is based in Atlanta, Fulton County, Georgia.

Role and Responsibilities

• Evaluate business needs related to the DDS RDB and Platform28 and assist in designing or updating configurations to address those needs.
• Work closely with the DAS Program Integrity database lead, database vendor, and Platform28 vendor to implement system updates and enhancements; manage help desk tickets and track their resolution; and submit enhancement requests as directed by DAS leadership.
• Act as a liaison between DAS leadership, program staff, system vendors, and ADRC end users.
• Facilitate regular meetings with ADRC program staff to review system issues, gather feedback, and identify potential improvements.
• Develop user guides for the DDS RDB and Platform28 tailored for ADRC users.
• Partner with the DAS Program Integrity database lead to oversee and manage DDS RDB user access.
• Coordinate with the Platform28 vendor to manage user access to Platform28.
• Draft ADRC policies related to the DDS RDB and Platform28.
• Monitor organizational processes associated with the use of the DDS RDB and Platform28.
• Communicate system updates and changes to ADRC users and support testing of new releases in collaboration with the DAS Program Integrity database lead and Platform28 vendor.
• Serve as a subject matter expert on the DDS RDB and Platform28; provide training, technical assistance, and ongoing support to ADRC staff.
• Identify and apply for relevant grant opportunities.
• Travel statewide as needed to conduct training and attend meetings.

Minimum Qualifications

• Bachelor's degree in a related field from an accredited college or university AND four (4) years of professional job‑related experience which includes one (1) year in a lead worker, team leader, or supervisory role. OR Bachelor's degree in a related field from an accredited college or university AND two (2) years of experience at the lower level Social Services Program Consultant 2 (SSP041) or equivalent position.

Preferred Skills/Qualifications

• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience: Bachelor’s degree in information technology, computer science, business administration, or a closely related field.
• Hands‑on experience with WellSky or Platform28 systems.
• Background in project management, IT, or systems analysis.
• Strong technical proficiency, including skills in computer systems, hardware, software, and data analysis.
• Familiarity with the statewide aging services network or related human services systems.
• Experience delivering training, consultation, technical assistance, or quality improvement initiatives.
• Proven ability to manage system setup and configuration, including installation, documentation, testing, training, and implementation of new applications.
• Ability to contribute to the design, implementation, and enhancement of information systems to align with business and user requirements.
• Experience collaborating with internal teams and external partners to define project scope, system objectives, troubleshoot issues, and identify best practices.
• Skilled in gathering and organizing system requirements through specifications, data mapping, process diagrams, and flowchart development.

Core Competencies

• Demonstrated ability to collaborate effectively with staff across all levels of the organization.
• Skilled at managing multiple high‑priority projects in a fast‑paced environment, while meeting deadlines and maintaining attention to detail.
• Team‑oriented, with a commitment to shared goals and a cooperative approach across departments.
• Treats colleagues and stakeholders with respect and professionalism; maintains a positive, inclusive, and supportive attitude.
• Proficient in designing and delivering training to diverse audiences.
• Self‑motivated and capable of working independently with minimal supervision.
• Strong analytical and problem‑solving skills.
• Excellent communication skills, including oral, written, presentation, and interpersonal communication.
• Strong critical thinking and decision‑making abilities.
• Able to translate complex technical information into clear, user‑friendly language for non‑technical stakeholders.
• Experienced in project planning and management.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).

Additional Information

For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS Equal Opportunity Employer Statement

DHS is an Equal Opportunity Employer.

Accommodations under the American Disability Act (ADA)

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [e-mail].

Pre‑employment Screening & Verification

The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Application Process Notice

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Equal Employment Opportunity Employer Statement

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About the State of Georgia

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.