Platform Support Specialist (Xvantage Transactions)

Ingram Micro Czech Republic; Buffalo (NY); On-site; USD 44,000 - 70,000; Full time

Job summary

Ingram Micro is seeking a Platform Specialist to handle complex platform transactions, address inquiries swiftly, and support adoption of the Xvantage platform. This role contributes to SLA performance and data accuracy while collaborating with cross-functional teams in a fast-paced environment.

Minimum 2-year college degree or 5+ years in a related role, with strong Excel/Outlook skills and data analysis capabilities. Base pay ranges are provided for U.S. locations.

Qualifications

• Two year college degree or equivalent experience and minimum 3 year experience in functional area.
• OR High School Diploma or equivalent and 5 years functional experience.

Responsibilities

• Optimize business processes.
• Accurately transacts on pre-sales, post sales, and order management functions
• Generate data quality reports and metrics and provide insights
• General support for the team
• Adhere to fulfilling metric-based goals
• Staying up to date on new processes and enhancements with internal and external tools
• Supporting Vendor Operations

Education

Associate degree or equivalent

High school diploma or equivalent

Tools

Outlook

Excel

Job description

Ingram Micro is seeking a Platform Specialist to handle complex platform transactions, address inquiries swiftly, and support adoption of the Xvantage platform. This role contributes to SLA performance and data accuracy while collaborating with cross-functional teams in a fast-paced environment.

Minimum 2-year college degree or 5+ years in a related role, with strong Excel/Outlook skills and data analysis capabilities. Base pay ranges are provided for U.S. locations.