Platform Support & Automation Specialist

RESOURCESOFT, INC.; Broomfield (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Resourcesoft, Inc. is seeking an IT support specialist to triage and resolve service requests across enterprise platforms.

You will collaborate with development, network operations, and infrastructure teams to ensure smooth operation and timely issue resolution. Applicants bring 1–2 years in IT support, experience with ticketing systems (BMC Helix, Jira), Git, Python or Shell scripting, and cloud platforms like AWS.

Qualifications

• 1-2 years of IT technical support or platform operations experience.
• Proficiency with enterprise ticketing systems (BMC Helix, Jira).
• Experience with Git and version control tooling.
• Experience in writing automation scripts (Python, Shell, JavaScript).
• Experience with Linux and AWS cloud platforms.
• Experience troubleshooting RESTful API integrations.
• Strong communication and organizational skills for triaging requests.

Responsibilities

• Triage, categorize, and fulfill incoming service requests and access changes.
• Route complex platform defects to development teams with context.
• Validate configuration changes before production deployment.
• Maintain dashboards and track metrics for Incidents, Changes, and CMDB.
• Create SOPs, workflow diagrams, and knowledge base documents.
• Assist engineers with scripting, API integrations, and automation tasks.
• Collaborate with network and infra teams to resolve bottlenecks.

Skills

IT support experience

Ticketing & service management

Git

Automation scripting

Linux & AWS

RESTful APIs

Communication skills

Tools

BMC Helix

Jira

Job description

Resourcesoft, Inc. is seeking an IT support specialist to triage and resolve service requests across enterprise platforms.

You will collaborate with development, network operations, and infrastructure teams to ensure smooth operation and timely issue resolution. Applicants bring 1–2 years in IT support, experience with ticketing systems (BMC Helix, Jira), Git, Python or Shell scripting, and cloud platforms like AWS.