Platform Strategy & Policy Automation Lead

Chubb Life Fund; Philadelphia (Philadelphia County); Híbrido; USD 150 000 - 210 000; Tempo integral

Resumo da oferta

Chubb is seeking a Platform Strategy and Support Lead to orchestrate policy servicing workflows and drive straight‑through processing across digital insurance operations. You will act as a tech/ops bridge, aligning the PAS roadmap with business needs and regulatory requirements, while shaping scalable workflows for onboarding and servicing modern products.

You will collaborate with platform, engineering, and customer service teams to define requirements, validate changes, and ensure timely

Responsabilidades

• Define, document, and continuously refine the core policy servicing workflows — including non‑pay cancellation, reinstatement, endorsement processing, and renewal — that our digital insurance partners and customer service operation run on.
• Serve as the tech/ops bridge between the platform roadmap and how policies actually move through their lifecycle, ensuring the PAS and integration layer support — rather than constrain — efficient servicing operations.
• Design and maintain the operating workflows that let digital insurance partners onboard and scale efficiently, from policy issuance through cancellation/reinstatement and renewal.
• Partner with Customer Service leadership to identify the technology and process changes needed to run an efficient, low‑friction service operation.
• Become an expert at testing, validating, and certifying developed workflows.

Descrição da oferta de emprego

Chubb is seeking a Platform Strategy and Support Lead to orchestrate policy servicing workflows and drive straight‑through processing across digital insurance operations. You will act as a tech/ops bridge, aligning the PAS roadmap with business needs and regulatory requirements, while shaping scalable workflows for onboarding and servicing modern products.

You will collaborate with platform, engineering, and customer service teams to define requirements, validate changes, and ensure timely