Platform Strategy & Support, Renters

Chubb; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Chubb North America's Digital Consumer team is building a new digital business on our Chubb Studio platform for High Earners, Not Rich Yet (HENRYs), the next wave of high-net-worth clients. Reporting to the VP, Renters and Valuables, the Platform Strategy and Support Lead shapes the Studio roadmap and defines policy servicing workflows from issuance through renewal to scale.

The role combines hands‑on technology and operations, using data to drive automation and AI‑enabled workflows, diagnosing

Job description

Chubb North America's Digital Consumer team is building a new digital business on our Chubb Studio platform, with a customer experience built for High Earners, Not Rich Yet (HENRYs) — the next wave of PRS high-net-worth clientele. Reporting to the VP, Renters and Valuables Domain Lead, the Platform Strategy and Support Lead is accountable for ensuring Chubb Studio’s feature roadmap aligns to North America operations needs, enabling efficient and scalable distribution. This is a hands‑on tech‑and‑operations role: surgically shaping the Studio roadmap, this person defines and continuously refines the underlying policy servicing workflows — from issuance through non-pay cancellation, reinstatement, endorsement, and renewal — that let our digital insurance partners and customer service operation run efficiently at scale. Using data to decide where automation and AI‑enabled workflows can responsibly increase straight‑through processing is central to how this role operates. Diagnosing where system gaps originate while influencing cross