Platform Specialist - Public Sector

Ingram Micro Inc in; Buffalo (NY); On-site; USD 44,000 - 70,000; Full time

Job summary

Ingram Micro Inc. is seeking a Platform Specialist - Public Sector (Finance) to support sales operations through accurate order entry, platform processing, and cross-functional coordination.

You will manage high-volume transactional activities, maintain data integrity, resolve issues, and support platform adoption to deliver a superior customer experience. Ideal candidates have an associate degree or equivalent experience, strong Excel/Outlook skills, and proven ability to work across teams in a

Qualifications

• Associate degree or 2+ years in sales operations, order management, or customer support; or a high school diploma/GED with 5+ years of relevant experience.
• Experience with order entry, order processing, and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet KPIs.
• Strong problem-solving and communication skills.
• Ability to work cross-functionally and independently in a dynamic environment.
• Proficiency with Microsoft Excel, Outlook, and related business applications.

Responsibilities

• Process sales orders, change orders, and platform transactions accurately and on time.
• Review and validate orders, quotes, pricing, licensing, and customer information.
• Support sales teams, account managers, and internal stakeholders with order and platform-related requests.
• Utilize CRM systems and Zendesk to manage customer and transaction inquiries.
• Maintain data integrity and identify opportunities to improve processes and platform adoption.
• Generate reports and track KPIs related to order completion, productivity, and service levels.
• Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
• Prioritize competing requests and adapt quickly in a fast-paced, high-volume environment.

Skills

Order management

CRM systems

Attention to detail

Multi-tasking

Communication

Cross-functional collaboration

Problem solving

Independent work

Education

Associate degree

High School Diploma/GED

Tools

Zendesk

CRM software

Microsoft Excel

Outlook

Job description

Platform Specialist - Public Sector (Finance)

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The Platform Specialist supports sales operations through accurate order entry, platform transaction processing, and cross-functional coordination. This role is responsible for managing high-volume transactional activities, maintaining data integrity, resolving order-related issues, and supporting platform adoption while delivering exceptional customer experience.

What You'll Do

• Process sales orders, change orders, and platform transactions accurately and on time.
• Review and validate orders, quotes, pricing, licensing, and customer information.
• Support sales teams, account managers, and internal stakeholders with order and platform-related requests.
• Utilize CRM systems and Zendesk to manage customer and transaction inquiries.
• Maintain data integrity and identify opportunities to improve processes and platform adoption.
• Generate reports and track KPIs related to order completion, productivity, and service levels.
• Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
• Prioritize competing requests and adapt quickly in a fast-paced, high-volume environment.

Required Qualifications

• Associate degree and 2+ years of experience in sales operations, order management, customer support, or related field; OR High School Diploma/GED and 5+ years of relevant experience.
• Experience with order entry, order processing, and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet performance metrics/KPIs.
• Strong problem-solving and communication skills.
• Ability to work cross-functionally and independently in a dynamic environment.
• Proficiency with Microsoft Excel, Outlook, and related business applications.

Preferred Qualifications

• Experience with Zendesk or similar ticketing platforms.
• Knowledge of sales operations, licensing, quoting, or platform support.
• Experience working in a technology, IT, SaaS, or distribution environment.
• Background in reporting, data analysis, or process improvement.
• IT-related education or experience.

Why Join Us

Join a collaborative team where your work directly impacts customer success, operational excellence, and business growth. You'll have opportunities to learn, contribute new ideas, and help drive meaningful improvements across the organization.

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.