Platform Specialist - Public Sector

Ingram Micro Inc; Buffalo (NY); On-site; USD 44,000 - 70,000; Full time

Job summary

Ingram Micro Inc. in Buffalo, NY seeks a Platform Specialist to support sales operations with accurate order entry, platform transactions, and cross-functional coordination.

The role emphasizes processing orders, validating pricing and customer data, and assisting sales teams using CRM systems and Zendesk; you will maintain data integrity and drive platform adoption to deliver exceptional customer experiences.

Qualifications

• Associate degree or 2+ years in sales operations, order management, or customer support; OR High School Diploma/GED with 5+ years of related experience.
• Experience with order entry, processing, and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet KPIs.
• Strong problem-solving and communication skills.
• Ability to work cross-functionally and independently in a dynamic environment.

Responsibilities

• Process sales orders, change orders, and platform transactions accurately and on time.
• Review and validate orders, quotes, pricing, licensing, and customer information.
• Support sales teams, account managers, and internal stakeholders with order- and platform-related requests.
• Utilize CRM systems and Zendesk to manage customer and transaction inquiries.
• Maintain data integrity and identify opportunities to improve processes and platform adoption.
• Generate reports and track KPIs related to order completion, productivity, and service levels.
• Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
• Prioritize competing requests and adapt quickly in a fast-paced, high-volume environment.

Skills

Detail orientation

Organizational skills

Multi-tasking

Problem solving

Communication

Cross-functional collaboration

Customer service mindset

Education

Associate degree

High School Diploma

Tools

CRM systems

Zendesk

Microsoft Excel

Outlook

Job description

The Platform Specialist supports sales operations through accurate order entry, platform transaction processing, and cross-functional coordination. This role is responsible for managing high-volume transactional activities, maintaining data integrity, resolving order-related issues, and supporting platform adoption while delivering exceptional customer experience.

What You’ll Do

• Process sales orders, change orders, and platform transactions accurately and on time.
• Review and validate orders, quotes, pricing, licensing, and customer information.
• Support sales teams, account managers, and internal stakeholders with order and platform‑related requests.
• Utilize CRM systems and Zendesk to manage customer and transaction inquiries.
• Maintain data integrity and identify opportunities to improve processes and platform adoption.
• Generate reports and track KPIs related to order completion, productivity, and service levels.
• Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
• Prioritize competing requests and adapt quickly in a fast‑paced, high‑volume environment.

Required Qualifications

• Associate degree and 2+ years of experience in sales operations, order management, customer support, or related field; OR High School Diploma/GED and 5+ years of relevant experience.
• Experience with order entry, order processing, and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet performance metrics/KPIs.
• Strong problem‑solving and communication skills.
• Ability to work cross‑functionally and independently in a dynamic environment.
• Proficiency with Microsoft Excel, Outlook, and related business applications.

Preferred Qualifications

• Experience with Zendesk or similar ticketing platforms.
• Knowledge of sales operations, licensing, quoting, or platform support.
• Experience working in a technology, IT, SaaS, or distribution environment.
• Background in reporting, data analysis, or process improvement.
• IT‑related education or experience.

Pay & Benefits

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

Background Checks

Please be prepared to pass a drug test and successfully pass a pre‑employment (post offer) background check.

Equal Opportunity

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.