Platform Reliability & Quality Manager

Aquent; New York (NY); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid sick leave

Retirement plan with company match

Online training (Aquent Gymnasium)

Job summary

Aquent is partnering with a global leader to ensure platform reliability and trusted user experiences across millions of users. In this pivotal role, you will drive operational excellence, QA processes, and policy-to-process alignment while coordinating with analysts, engineers, and operations teams.

You will monitor core quality KPIs, troubleshoot data issues, manage escalations, and contribute to roadmaps and SOPs to sustain high standards during launches and transitions.

Qualifications

• 7 years in customer-facing roles supporting Trust & Safety or QA.
• 5 years of operations management experience.
• Proficient in SQL or data visualization to interpret metrics.
• Strong stakeholder management across diverse groups.
• Experience handling bug backlogs and process docs.

Responsibilities

• Monitor core quality KPIs, lead quality syncs, perform root-cause analyses.
• Triage and resolve data pipeline issues and technical bugs.
• Serve as quality contact for vendor partners and manage escalations.
• Support infrastructure initiatives and early-stage quality launches.
• Maintain SOPs, help roadmaps, and manage tools and workflows.

Job description

Aquent is partnering with a global leader to ensure platform reliability and trusted user experiences across millions of users. In this pivotal role, you will drive operational excellence, QA processes, and policy-to-process alignment while coordinating with analysts, engineers, and operations teams.

You will monitor core quality KPIs, troubleshoot data issues, manage escalations, and contribute to roadmaps and SOPs to sustain high standards during launches and transitions.