Remote Platform Reliability Lead — Full Stack Engineer

Humana Inc; Boston (MA); Hybrid; USD 155,000 - 213,000; Full time

Job summary

Humana Inc. is hiring a Lead Full Stack Engineer for Platform Quality and Reliability to own the operational health of the NBA platform after it is built.

This is a hands-on role where you will contribute production code every sprint and ensure uptime, scalability, and robust testing. You will collaborate across pods, define quality gates, improve observability, and mentor contractors while maintaining strong communication with senior leadership.

Qualifications

• Bachelor's degree in computer science or related field is required.
• 2+ years of project leadership experience.
• 6+ years of full stack software engineering experience with at least 1-2 years focused on platform reliability, software quality, or site reliability engineering.
• 8+ years of progressive tech experience as a senior developer in large tech projects.
• Hands-on experience building and owning testing infrastructure - automated test suites, integration testing, load testing, and end-to-end coverage.
• Strong understanding of observability practices: structured logging, distributed tracing, metrics, and alerting.
• Experience designing and enforcing error handling and failure management patterns across distributed systems.
• Proven ability to lead a small team or pod through delivery and manage contractor resources.
• Comfortable reading and working across a polyglot stack - the NBA platform spans Java, Python, Node.js, and TypeScript.
• Strong communication skills - you can clearly articulate quality risk to engineering leads and to senior leadership.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Comfort using AI productivity tools (Claude, Copilot, or similar) to accelerate testing, debugging, and analysis

Responsibilities

• Platform reliability - own uptime, performance, and resilience across NBA platform services; identify and resolve bottlenecks, failure points, and scaling constraints before they become incidents
• Hands-on development - actively write and ship production code alongside your team; this is not a supervisory role
• Testing frameworks - build and maintain automated testing infrastructure across unit, integration, and end-to-end layers; establish testing standards and ensure pods are handing off code that meets the bar
• Observability and logging - own the platform's logging, alerting, and monitoring stack; ensure the team has visibility into what the system is doing in production at all times
• Error management - design and enforce error handling patterns across platform services; ensure failures are caught, logged, surfaced, and resolved systematically
• Scalability engineering - evaluate platform components under load and lead efforts to ensure the system scales reliably as member volume and data throughput grow
• Handoff and quality gates - define and enforce the criteria pods must meet before handing off new services or features; own the process that gets code from delivery to production safely
• Contractor management - manage quality and reliability engineers within your pod; set expectations, review work, and hold the team to standards
• Cross-pod coordination - work closely with all delivery pod leads to catch quality and reliability concerns early; be the voice that asks how something breaks before it ships

Skills

Project leadership

Full stack engineering

Platform reliability

Observability

Testing infrastructure

Polyglot stack (Java, Python, Node.js,

Communication

AI productivity tools

Education

Bachelor's degree in computer science or related field

Tools

CI/CD pipelines

Job description

Humana Inc. is hiring a Lead Full Stack Engineer for Platform Quality and Reliability to own the operational health of the NBA platform after it is built.

This is a hands-on role where you will contribute production code every sprint and ensure uptime, scalability, and robust testing. You will collaborate across pods, define quality gates, improve observability, and mentor contractors while maintaining strong communication with senior leadership.