Platform Product Operations Director

Houghton Mifflin Harcourt Co; Boston (MA); On-site; USD 170,000 - 240,000; Full time

Job summary

Houghton Mifflin Harcourt is seeking a Director of Product Operations, Platform, to lead cross-functional initiatives across Product, Marketing, Operations, Engineering and Design. The role will develop internal processes, enable PMs with data, and ensure customers derive value from our connected teaching platform.

The right candidate will bring B2B operations experience, use data to answer complex business questions, and measure success across adoption and product health metrics.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 4+ years of experience in Product Management, Product Operations, Strategy, or related roles.
• Experience influencing stakeholders with data.
• Experience presenting complex information to senior leadership in writing and verbally.
• Strong organizational skills and attention to detail.
• Cross-functional collaboration and negotiation skills.
• Ability to work with ambiguity and be nimble.

Responsibilities

• Partner with Product leadership across functions to ensure teams run smoothly and have resources to succeed as we grow.
• Develop programs that support the customer experience from initial evaluation through full adoption.
• Define and improve processes for product planning (including OKRs), release/launch planning, and cross-team communication.
• Partner with Platform Product Owners to prioritize improvements in operational processes and customer experiences.
• Be the primary contact for customer-facing teams as the roadmap SME, collecting feedback and updating the roadmap.
• Set up frameworks and best practices for product teams to increase autonomy and accountability.
• Develop a consistent method to track product health metrics and customer adoption.
• Initiate and drive internal initiatives to improve Platform Team processes, tech, and customer experience.
• Communicate upcoming features and UX changes to Operations and Marketing stakeholders.

Skills

Product management

Product operations

Strategy

Program management

Stakeholder influence

Data-driven decision making

Cross-functional collaboration

Communication

Education

Bachelor's degree

MBA

Tools

SQL

R

Job description

Houghton Mifflin Harcourt is seeking a Director of Product Operations, Platform, to lead cross-functional initiatives across Product, Marketing, Operations, Engineering and Design. The role will develop internal processes, enable PMs with data, and ensure customers derive value from our connected teaching platform.

The right candidate will bring B2B operations experience, use data to answer complex business questions, and measure success across adoption and product health metrics.