Platform Product Manager — Cloud Ops & Production Health

CACI International Inc; Washington (District of Columbia); On-site; USD 110,000 - 242,000; Full time

Job summary

CACI International Inc. is seeking a Product Manager to lead customer-focused, production support for cloud-native applications. The role aims to strengthen user relationships, improve operational efficiency, and ensure high-quality delivery of Tier 3 support outcomes.

You will guide platform strategy, elevate user experience, and drive improvements in production health by analyzing user trends and managing production issues end-to-end in a visible environment.

Qualifications

• 15+ years of relevant experience in product management or business analysis.
• Bachelor’s degree required.
• Strong written and verbal communication; familiarity with Agile.

Responsibilities

• Communicate across technical and business teams to align priorities.
• Liaise between engineering, Tier 3 support, system owners, and leadership.
• Develop and improve platform support processes and escalation paths.
• Ensure production stability and timely incident response.
• Analyze incidents and trends to reduce repeat issues.
• Prioritize production requests and track remediation.

Skills

Product management

Business analysis

Agile environments

Change management

Stakeholder communication

Education

Bachelor's degree

Job description

CACI International Inc. is seeking a Product Manager to lead customer-focused, production support for cloud-native applications. The role aims to strengthen user relationships, improve operational efficiency, and ensure high-quality delivery of Tier 3 support outcomes.

You will guide platform strategy, elevate user experience, and drive improvements in production health by analyzing user trends and managing production issues end-to-end in a visible environment.