Platform Operations Specialist

Fuel Me; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Fuel Me is seeking a hands-on Dispatch Specialist to coordinate fuel delivery dispatches and optimize operations from order receipt to delivery confirmation. You will ensure on-time performance, accurate documentation, and clear communication with vendors, customers, and internal teams.

The role emphasizes real‑time monitoring, exception handling, and collaboration with Customer Success to meet SLA requirements. Senior candidates may own dispatch for key accounts and mentor junior staff.

Qualifications

• Experience in dispatch, logistics coordination, or operations support.
• Strong multitasking ability—capable of managing concurrent orders across accounts.
• Excellent communication for coordinating with vendors, customers, and internal teams.

Responsibilities

• Coordinate fuel delivery dispatch—assign vendors to orders based on location and requirements.
• Monitor active deliveries in real time and intervene on at‑risk orders.
• Process delivery confirmations, exception docs, and completion reports accurately.
• Manage account delivery requirements including scheduling and access instructions.
• Provide delivery status updates to Customer Success Managers and customers as needed.
• Escalate delivery exceptions and emergencies per procedures.
• Leverage AI dispatch tools for routing and vendor assignment.
• Participate in on‑call rotation for after‑hours coordination.
• At senior levels, own dispatch for key accounts and mentor coordinators.

Skills

Dispatch experience

Logistics coordination

Multitasking

Vendor communication

Tools

TMS systems

AI-powered dispatch tools

Job description

Coordinates fuel delivery dispatch and operational execution — from order receipt through delivery confirmation. Ensures on-time performance, accurate documentation, and smooth communication between vendors, customers, and internal teams.

Key Responsibilities

• Coordinate fuel delivery dispatch — assign vendors to orders based on location, availability, and customer requirements
• Monitor active deliveries in real time and intervene on at-risk or delayed orders
• Process delivery confirmations, exception documentation, and completion reports accurately
• Manage account-specific delivery requirements including scheduling, access instructions, and special handling
• Communicate delivery status updates to Customer Success Managers and customers as needed
• Escalate delivery exceptions, vendor no-shows, and emergency requests per established procedures
• Leverage AI-powered dispatch tools and automated scheduling for routing and vendor assignment
• Participate in on-call rotation for after-hours and emergency delivery coordination
• At senior levels: own dispatch for key accounts, mentor coordinators, and drive process optimization
• Contribute to SOP improvement by identifying recurring issues and proposing process fixes

Required Skills & Qualifications

• Experience in dispatch, logistics coordination, or operations support
• Strong multitasking ability — comfortable managing concurrent delivery orders across accounts
• Experience with dispatch platforms, TMS systems, or AI-powered logistics tools
• Understanding of fuel delivery logistics and customer SLA management preferred
• Excellent communication for coordinating with vendors, customers, and internal teams
• At senior levels: territory-level dispatch ownership, process design, and team mentorship