Platform Operations Analyst - Remote

Velera; Orlando (FL); Remote; USD 60,000 - 78,000; Full time

Job summary

An established industry player is seeking a Platform Operations Analyst to manage and support payment processing projects. This exciting role involves coordinating with clients, ensuring quality change management, and providing technical support. The ideal candidate will have a strong background in business analysis and payment processing. Join a forward-thinking company that values diversity and inclusion, where your contributions are recognized and rewarded. Be part of a team dedicated to delivering exceptional service and innovative solutions in the financial technology sector.

Benefits

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

401k with employer match

Tuition Reimbursement

Mental Health and Well-being: Employee Assistance Program (EAP)

Qualifications

• 3+ years in payment processing or business/system analysis.
• Expertise in payment card products and support services.

Responsibilities

• Manage implementation of payment processing projects.
• Coordinate with clients on business and technical requirements.
• Provide technical support during project phases.

Skills

Business Analysis

Payment Processing

Technical Support

Quality Assurance

Education

Bachelor’s Degree in Business or related field

Job description

Platform Operations Analyst - Remote page is loaded

Platform Operations Analyst - Remote

Apply locations Florida - Remote time type Full time posted on Posted 4 Days Ago job requisition id 8093

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity

The Platform Operations Analyst manages and supports the successful implementation of various payment processing projects/change events by executing various technical tasks and quality checks. Incumbent will enter information into multiple vendor processing platform applications and internal Velera applications. Provide dual control quality assurance validations. Incumbent will lead client consultation on business and technical requirements, and incorporate these requirements into detailed change requests. Assumes leadership role for specified projects and coordinates all phases of operational implementation of project deliverables.

Day in the Life

• Coordinate with client on business and technical requirements related to change requests and projects; define specifications and plan tasks for executing on requests in timely and accurate manner.

• Analyze change requests, factoring current parameters to ensure the result meets requested objectives; Set and manage client and internal expectations with regard to system functionality, compliance, and timeframes; keep clients apprised of significant operational system changes or issues; Assess change requests related to requirements to assess overall impact, including documentation and approval.

• Ensure quality change management; Monitor, control, update, and coordinate changes to existing change requests while summarizing and communicating status, producing effective reports, as appropriate; Analyze and interpret reports and queries as part of meeting business objectives.

• Identify and report outstanding issues to stakeholders; assist with issue resolution.

• Provide technical support to financial institutions during the design, development, and implementation phases of the project/change request.

• Provide post-implementation support, onsite if applicable, for projects and/or change events.

• Establish and maintain positive, professional relationships with internal and external clients.

• Identify and implement improvements to defined processes within the department.

• Maintain general knowledge of Velera solutions offerings and service applications, including key functions and associated reports; understand which applications/solutions will best support change requests.

• Maintain a general understanding of CARD Act, Regulation Z, and other key regulations.

• Maintain knowledge of the multiple processing platforms system functionality and how it is used to support business requirements for the project/change request

• Serve as a subject matter expert on assigned topics related to different aspects of multiple processing platforms and supporting regulations and processes.

• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Business, systems, or related field, or equivalent combination of education and experience required.

• Three (3) years of related experience in the payment processing industry required OR current contractor resource in the same or equivalent position performing all job requirements.

• Three (3) years of related experience in business or system analysis required.

• Thorough understanding of payment card products, support services, and processes required.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE !

Pay Equity

$60,500.00

to

$77,100.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Poster and the"EEO is the Law" Poster Supplement . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

An Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self.

Your Voice Matters and Your Contributions are Rewarded

You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you.

Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

We Help Credit Unions Deliver Possibilities

Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success.

How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum.

Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States.

• Service Excellence – Delivering the Best

We provide credit unions and their members with state-of-the-heart service.

• Security – Protecting Vital Interests

We stop threats before they can cause damage.

• Digital Solutions – Presenting the Future

We make it possible for members to conveniently experience the best in credit union services.

• Strategic Growth – Opening New Opportunities

As the perfect partner with all the right tools, we help credit unions achieve their goals.