Platform Manager

Industrialelectricmanufacturing; Fremont (CA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Financial benefits

Bonus potential

Job summary

Industrialelectricmanufacturing in Fremont, CA, is seeking a Platform Manager responsible for managing relationships with customers during the order cycle. You will ensure timely shipments, interact with internal departments, and resolve commercial issues.

The ideal candidate holds a Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering and has 2-4 years of project management experience.

We offer a competitive compensation package, including potential bonuses and full benefits.

Qualifications

• Minimum 2-4 years of experience in a Project Management or similar position.

Responsibilities

• Manage and maintain relationships with customers during the order cycle.
• Ensure timeliness of shipment to meet customer expectations.
• Interact with internal departments to achieve on-time shipment.

Skills

Project Management

Order Management

Customer Relationship Management

Education

Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Platform Manager

Location: Fremont, CA

Reports To: Director, Platform Execution & Delivery

Salary Range: $70,000 - $105,000 Annually

Position Summary

This position is responsible for effectively managing and maintaining relationships between the company and our customers during the order cycle by working directly with customers to access and help meet their needs.

Key Responsibilities

• Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer’s expectation.
• Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process, which includes all order management activities.
• Coordinate with other internal departments and customers to achieve on‑time shipment.
• Review customer Purchase Order and resolve any commercial/technical issues.
• Prepare order for entry along with managing all associated documents and correspondence.
• Participate in engineering handoff meetings when applicable.
• Work with engineering and customer through the submittal and release process.
• Work with engineering, quotations, sales and customer to manage change orders.
• Work with field service to schedule and resolve manufacturing deficiencies and site commissioning.
• Work with client‑specified integrator by communicating schedule and providing technical support services.
• Prepare cost proposals and deliver to clients for customer‑driven order revisions.
• Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
• Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
• Perform other duties, which may be required by supervisor.

Qualifications

• Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering required.
• Minimum 2-4 years of experience in a Project Management or similar position.

Compensation

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.