Platform Manager

Socket.dev; United States; On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentives

Medical benefits

Job summary

IEM in the United States is seeking a Platform Manager to oversee and optimize the order cycle, working directly with customers to understand and meet their needs.

You will coordinate with internal teams, manage order documentation, and support engineering handoffs and change orders, ensuring on-time delivery and strong customer satisfaction. A background in business, math, CS, or engineering and 2–4 years in project management are expected, with competitive salary and benefits.

Qualifications

• Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering.
• Minimum 2–4 years of experience in a Project Management or similar position.

Responsibilities

• Maintain and/or develop systems to track orders from entry to shipment.
• Support bid processes with internal stakeholders and manage order activities.
• Coordinate with internal departments and customers to ensure on-time shipment.
• Review Purchase Orders and resolve commercial/technical issues.
• Prepare orders and manage related documents.
• Collaborate during engineering handoffs and through submittal and release.
• Manage change orders with engineering, sales and customers.
• Coordinate field service scheduling and address manufacturing issues.
• Communicate with integrator and provide technical support.
• Prepare cost proposals and deliver to clients for revisions.
• Generate and use reports to track order status and flag issues.
• Identify and resolve potential order delays or complaints.
• Perform other duties as required.

Education

Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Platform Manager

Location: US Remote

Reports To: Director, Platform Execution & Delivery

Salary Range: $70,000 - $105,000 Annually

Position Summary

This position is responsible for effectively managing and maintaining relationships between the company and our customers during the order cycle by working directly with customers to access and help meet their needs.

Key Responsibilities

• Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer’s expectation.
• Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process, which includes all order management activities.
• Coordinate with other internal departments and customers to achieve on-time shipment.
• Review customer Purchase Order and resolves any commercial/technical issues.
• Prepare order for entry along with managing all associated documents and correspondence.
• Participate in engineering handoff meetings when applicable.
• Work with engineering and customer through the submittal and release process.
• Work with engineering, quotations, sales and customer to manage change orders.
• Work with field service to schedule and resolve manufacturing deficiencies and site commissioning.
• Work with client-specified integrator by communicating schedule and providing technical support services
• Prepare cost proposals and deliver to clients for customer-driven order revisions.
• Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
• Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
• Perform other duties, which may be required by supervisor.

Qualifications

• Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering required.
• Minimum 2-4 years of experience in a Project Management or similar position.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things - come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

IEM does not discriminate against any applicant based on any characteristic protected by law.

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