Platform Lead, Digital Access & Subscriptions

The First Church of Christ, Scientist; Boston (MA); On-site; USD 101,000 - 131,000; Full time

Job summary

The First Church of Christ, Scientist is seeking a Digital Access and Subscription Platforms Manager in Boston to lead end-to-end delivery of features for digital and print subscriptions. You will partner with CSPS, OPA, and vendors to optimize access, entitlements, and account management across OMS and fulfillment platforms.

Responsibilities include roadmapping, cross-functional collaboration, and data-driven improvements to onboarding, checkout, and subscriber experiences for a global reader

Qualifications

• Bachelor's degree or equivalent required; product ops or CX background preferred.
• 5–8 years in product operations, management, or platform ops in publishing/subscription.
• Strong vendor management and cross-functional collaboration.

Responsibilities

• Develop and maintain a platform roadmap for order pages, accounts, and OMS.
• Collaborate with product managers and vendors to define requirements and MVPs.
• Monitor KPIs and drive optimization of access and entitlements.
• Ensure seamless experiences across product lines and channels.
• Manage vendor relationships and configurations.

Skills

Vendor management

Cross-functional mgmt

Data analysis

Communication

Product operations

Publishing knowledge

Education

Bachelor's degree or equivalent

Product/Systems Operations experience

Tools

Jira

Salesforce Service Cloud

Salesforce Marketing Cloud

CDS Fulfillment systems

Google Docs

Job description

The First Church of Christ, Scientist is seeking a Digital Access and Subscription Platforms Manager in Boston to lead end-to-end delivery of features for digital and print subscriptions. You will partner with CSPS, OPA, and vendors to optimize access, entitlements, and account management across OMS and fulfillment platforms.

Responsibilities include roadmapping, cross-functional collaboration, and data-driven improvements to onboarding, checkout, and subscriber experiences for a global reader