Head of Marketing Operations & Tech Platforms

Houston Chronicle; Houston (TX); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Retirement plan with matching

Paid Time Off

Paid Parental Leave

Dependant Care Reimbursement

Mental wellbeing benefits

Inclusive health services

Fertility coverage

Pet wellness reimbursement

Job summary

Houston Chronicle seeks a Director, Marketing Operations to lead the operational strategy and execution of the digital subscription marketing stack across Sailthru, BlueConic, Casper, data integrations, and platform QA. You will manage a distributed team of four and serve as the Marketing-to-technology bridge across Marketing, Product, BI, Editorial, Finance and vendors.

The role emphasizes reliability, automation, AI, governance, and self-service, with responsibilities for email operations,

Qualifications

• Significant experience in marketing operations and technology leadership.
• Hands-on setup and troubleshooting across marketing platforms.
• Strong data literacy and ability to translate business needs into technical requirements.

Responsibilities

• Lead Marketing Operations team, governing priorities, SLAs, and professional growth.
• Own intake/prioritization of requests and capacity planning across markets.
• Oversee marketing technology operations, workflows, and audience segmentation.
• Ensure reliability of data flows, rates/offers, and platform capabilities.
• Manage email operations and lifecycle communications across channels.
• Administer checkout, pricing configurations, and promotional offers.
• Bridge Marketing with Product, BI, Editorial, Finance, and vendors; drive adoption.
• Identify opportunities to expand capabilities with AI, automation, and self-service.
• Lead vendor relationships, contracts, and roadmap alignment.

Skills

Marketing operations

Marketing technology

Team leadership

Data integrations

AI and automation

SQL basics

Vendor management

Tools

BlueConic

Sailthru

Casper

Job description

Houston Chronicle seeks a Director, Marketing Operations to lead the operational strategy and execution of the digital subscription marketing stack across Sailthru, BlueConic, Casper, data integrations, and platform QA. You will manage a distributed team of four and serve as the Marketing-to-technology bridge across Marketing, Product, BI, Editorial, Finance and vendors.

The role emphasizes reliability, automation, AI, governance, and self-service, with responsibilities for email operations,