Platform Infra Engineer for AI Agents & Cloud

Pace; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Equity

Health insurance

Unlimited PTO

In-person in NYC

Job summary

Pace, an AI-native business process outsourcer for insurers, is seeking an Infrastructure Engineer to own the platform our AI agents run on. The role covers multi-tenant cloud deployments, single-tenant clouds, and installs inside our enterprise customers' clouds, with data residency and auditability in mind.

You will scale secure browser infrastructure, execute a zero-downtime production cutover, build observability, and expand to new regions or BYOC deployments for clients.

Qualifications

• 4+ years running production infrastructure.
• Kubernetes and infrastructure-as-code experience.
• You've led a significant migration or cutover and can talk concretely about how you made it safe.
• Comfortable owning networking and security boundaries end to end.
• Strong observability instincts - you've built the dashboards, monitors, and runbooks your team relies on.

Responsibilities

• Own the platform our AI agents run on, from our own cloud (Kubernetes on AWS) to installs inside our customers' clouds.
• Scaling the secure, sandboxed browser infrastructure our agents do their work in.
• Planning and executing a zero-downtime cutover of production infrastructure.
• Building the observability and alerting that keep long-lived agent workloads reliable.
• Bringing up a new region and working out what data residency means for it.
• Standing up Pace inside an enterprise customer's cloud (BYOC) and making that install repeatable for the next customer.

Skills

Observability

Migration & Cutover

Networking & Security

Cloud & Kubernetes

SRE & Incident Response

Tools

Kubernetes

Infrastructure-as-code

Cloud deployments

BYOC / On-prem

Job description

Pace, an AI-native business process outsourcer for insurers, is seeking an Infrastructure Engineer to own the platform our AI agents run on. The role covers multi-tenant cloud deployments, single-tenant clouds, and installs inside our enterprise customers' clouds, with data residency and auditability in mind.

You will scale secure browser infrastructure, execute a zero-downtime production cutover, build observability, and expand to new regions or BYOC deployments for clients.