Platform Implementation Lead

Yext; New York (NY); On-site; USD 98,000 - 181,000; Full time

Job summary

Yext is seeking a Platform Consultant to join its Services team, serving as a product expert, configuring the platform, and delivering outcomes for client engagements. The role emphasizes technical project management, data integration, and cross-functional collaboration with engineers, designers, and account teams.

Ideal candidates have SaaS experience, strong data modeling skills, and the ability to learn quickly in a fast-paced environment, with occasional travel requested.

Qualifications

• BA/BS degree in any subject area, or similar college level education.
• 3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles - preferably SaaS.
• Strong data modeling and technical background (such as website development, data integrations, CRM design and management experience), with demonstrated ability of building scalable technical solutions.
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems.
• Ability to thrive in a cross-functional team environment.
• Ability to learn new concepts quickly and apply them to your work.
• Strong attention to detail, organized, process-driven
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Takes pride in providing a high level of service and delivering consistent performance
• Fluency and interest in Artificial Intelligence (AI) usage, optimization and tool creation.
• Must be available for occasional travel (less than 5%)

Responsibilities

• Lead large projects and client accounts as one of our client-facing roles on the Expert Services team (technical project management).
• Advise customers on the application of our technology to achieve brand visibility results (consulting and solution architecture skills).
• Work within our product and cross-functionally with Engineers, Designers, and other Services team members to implement recommended solutions, whether that be for formal implementations or ad-hoc on-going servicing requests/enhancements on the account (tactical client delivery).

Skills

Data modeling

SaaS experience

Client-facing

Communication

Cross-functional

AI awareness

Travel readiness

Education

BA/BS degree

Tools

Relational Databases

Job description

Yext is seeking a Platform Consultant to join its Services team, serving as a product expert, configuring the platform, and delivering outcomes for client engagements. The role emphasizes technical project management, data integration, and cross-functional collaboration with engineers, designers, and account teams.

Ideal candidates have SaaS experience, strong data modeling skills, and the ability to learn quickly in a fast-paced environment, with occasional travel requested.