Specialist, Concierge Services

Socket.dev; New York (NY); On-site; USD 46,000 - 112,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Vacation and sick leave

Training and onboarding program

Job summary

Yext is seeking a Specialist, Concierge Services to support our Enterprise product suite, including Knowledge Graph, Pages, and Listings. You will provide consultative, technical support and coaching to clients, with onboarding and ongoing training to empower users.

You will work cross-functionally with Client Success, Operations, Engineering, and Product teams to deliver 360-degree support and surface trends that improve the end-user experience.

Qualifications

• BA/BS degree or equivalent.
• Customer-facing experience in SAAS or services helpful.
• Strong written and verbal communication skills.
• Ability to translate technical concepts into clear customer guidance.
• Experience collaborating with cross-functional teams.

Responsibilities

• Advise clients on digital presence best practices.
• Toubleshoot platform inquiries via phone and email; manage queue to meet SLA.
• Provide 1:1 and group training sessions via calls and webinars.
• Create help articles and self-service resources for users.
• Communicate customer needs to Product and Engineering teams.
• Collaborate with Client Success, Operations, and other teams for 360-support.
• Document new features and client-specific workflows.
• Aim to exceed quarterly targets for QA, CSAT, and efficiency.

Skills

Interpersonal skills

Creative thinking

Analytical thinking

Communication skills

Leadership experience

Time management

Technical writing

Education

BA/BS degree or equivalent

Job description

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

In the Specialist, Concierge Services role, you’ll interface with our entire Enterprise product suite, including Knowledge Graph, Pages, Reviews, Listings, Knowledge Assistant, and more! You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or, as we call it, Yext Concierge Service. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers.

What You’ll Do

• Establish yourself as a dependable, solution-oriented Yextpert who can creatively and professionally advise clients on digital presence best practices
• Troubleshoot platform and client-specific inquiries via telephone and email support and maintain inbound queue management strategies to ensure adherence to the SLA
• Provide consultative and training services through 1:1 and group advisory settings via phone calls, webinars, and virtual meetings
• Craft help articles and other support materials to empower users to serve themselves
• Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations - every time!
• Work cross-functionally with Client Success, Operations, Engineering and Product teams to deliver full 360-support and surface trends that enhance the end-user experience
• Ideate, build and scale new ways of thinking about the value Concierge Services brings to clients as well as our internal operational efficiency
• Specialize in client and industry knowledge to become a Client/Industry Subject Matter Expert by participating in account meetings and documenting new features and client-specific processes
• Maintain a focus on excellence by meeting or exceeding quarterly targets, including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)

What You Have

• BA/BS degree or a similar college-level education
• Interest in pursuing a career in Customer Success within the SAAS space
• Customer-facing experience desired (retail, hospitality, online support, etc.)
• The ability to think creatively, analyze, and understand complicated and abstract ideas
• Outstanding and effective interpersonal skills
• Evidence of taking leadership or distinguishing yourself from your peers, especially in team or social activities
• Ability to work quickly and independently with excellent time management skills
• Excellent written and verbal communication skills that can be tailored to a broad range of people
• Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
• A knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to others

#LI-JB2

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.

Annual Base Pay Range

$45,900 — $111,500 USD

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to [e-mail].