Platform Engineering Leader - Enterprise Systems (Hybrid)

Vanguard; Wayne (PA); Ibrido; USD 100.000 - 130.000; Tempo pieno

Descrizione del lavoro

Vanguard is seeking a leader in technical support staff management. This role involves overseeing the design and implementation of technical solutions to meet business goals while ensuring high service levels.

Candidates should have robust experience in enterprise communications and voice strategies. Vanguard offers a hybrid working model aiming to foster collaboration, connection, and flexibility in support of long-term client outcomes.

Competenze

• Strong knowledge of enterprise communications technologies and trends.
• Experience in leading technical support staff and projects.
• Ability to evaluate and implement technical solutions.

Mansioni

• Hire, supervise, and develop technical support staff across disciplines.
• Manage enterprise-wide platform project planning and implementation.
• Resolve complex availability and incident management issues.
• Plan and implement new technologies for critical IT platform projects.
• Develop technical standards and evaluate IT vendor products.

Conoscenze

Enterprise Voice

Carrier strategy

Teams telephony

Unified communications

Call recording

Voice security & fraud prevention

Communications resiliency

SBC/platform engineering

Communications automation

Emergency communications

Enterprise communications architecture

Voice & Communications Reliability

Descrizione del lavoro

Vanguard is seeking a leader in technical support staff management. This role involves overseeing the design and implementation of technical solutions to meet business goals while ensuring high service levels.

Candidates should have robust experience in enterprise communications and voice strategies. Vanguard offers a hybrid working model aiming to foster collaboration, connection, and flexibility in support of long-term client outcomes.