Platform Engineer - Customer Success & Issue Resolution

GamblingCareers.com; Las Vegas (NV); On-site; USD 110,000 - 160,000; Full time

Job summary

GamblingCareers.com is seeking a Level 4 IT Developer to join the CXS Development group in Las Vegas. You will collaborate with the Customer Success team to resolve software issues during upgrades and coordinate with Architects and Product Management to validate solutions.

You will work with developers, support personnel, installation teams on software-related concerns, build supportive documentation, and uphold coding standards while thriving in a collaborative environment.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field with 8+ years of IT proven experience, or equivalent professional experience.
• Proven Experience in Technical Support or equivalent: 5+ years.
• Must demonstrate proficiency in Networking, multicast, TCP/IP communications
• Strong skills in working with Unix/Linux OS.
• Comfortable with scripting with Powershell, Ansible playbooks.
• Experience in database programming using SQL with SQL Server or MySQL is helpful.
• Hands on experience of GIT and tools like Jenkins and Kubernetes.
• Experience of using AI tools, developing skills and using them for fixing issues.
• Must be able to be licensed in multiple jurisdictions
• Must be available for after-hours support and travel as needed to customer sites.

Responsibilities

• Work with developers, support personnel, installation teams on software-related concerns reported by customers.
• Build relevant documents that support development and provide insight of work done to other team members.
• Excited and passion about development/problem solving.
• Follows Company programming standards.
• Dedicated to team success. Works well in a team environment.
• Performs other duties as assigned.

Skills

Networking

Unix/Linux OS

Analytical thinking

Interpersonal skills

Oral and written communication

Education

Bachelor’s degree in computer science, Engineering, or related field

Tools

GIT

Jenkins

Kubernetes

Ansible

Powershell

SQL Server

MySQL

VMware

HyperV

Job description

GamblingCareers.com is seeking a Level 4 IT Developer to join the CXS Development group in Las Vegas. You will collaborate with the Customer Success team to resolve software issues during upgrades and coordinate with Architects and Product Management to validate solutions.

You will work with developers, support personnel, installation teams on software-related concerns, build supportive documentation, and uphold coding standards while thriving in a collaborative environment.