Platform Engineer

Mygwork; Nevada (IA); On-site; USD 90,000 - 140,000; Full time

Job summary

Aristocrat is seeking a highly experienced IT professional to join the Level 4 CXS Development team. You will resolve customer software issues during upgrades, collaborate with Architects and Product Management to align on solutions, and work with developers and support teams to address software concerns.

You will build documentation for ongoing development and ensure adherence to programming standards while delivering team-focused support. Some travel and after-hours work may be required.

Qualifications

• Bachelor's degree in CS/Engineering or related field with 8+ years IT experience.
• Proven experience in Technical Support or equivalent: 5+ years.
• Proficiency in Networking, multicast, TCP/IP communications.
• Strong Unix/Linux OS skills.
• Comfort with scripting in PowerShell and Ansible playbooks.
• Experience with SQL (SQL Server/MySQL).
• Hands-on experience with Git, Jenkins, Kubernetes.
• Experience using AI tools and agentic AI knowledge a plus.
• Java/J2EE knowledge a plus.
• Knowledge of OneLink product preferred.
• Familiar with VMware/Hyper-V provisioning/deployment.
• Familiar with various web architectures, platforms, and frameworks.
• Strong analytical and creative problem-solving skills.
• Excellent interpersonal, written, and oral communication skills.
• Must be licensed in multiple jurisdictions and able to travel for customer sites.
• Available for after-hours support.

Responsibilities

• Collaborate with Customer Success to resolve software issues during upgrades or reported problems.
• Work with Architects and Product Management to ensure alignment on solutions.
• Coordinate with developers, support, and installation teams on software concerns.
• Build documents to support development and share insights with the team.
• Adhere to company programming standards and focus on team success.
• Perform other duties as assigned.

Skills

Networking

Unix/Linux

PowerShell

Ansible

SQL

Git

Jenkins

Kubernetes

AI tools

Agentic AI

Java

OneLink

VMware

Hyper-V

Web architectures

Analytical skills

Interpersonal skills

Communication

Attention to detail

Casino industry experience

Licensing

Travel

Education

Bachelor's degree in Computer Science/Engineering

8+ years IT experience

Tools

Git

Jenkins

Kubernetes

VMware

Hyper-V

SQL Server

MySQL

Ansible

PowerShell

OneLink

Job description

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.

What You'll Do

• Work with developers, support personnel, installation teams on software-related concerns reported by customers.

• Build relevant documents that support development and provide insight of work done to other team members.

• Excited and passion about development/problem solving.

• Follows Company programming standards.

• Dedicated to team success. Works well in a team environment.

• Performs other duties as assigned.

What We're Looking For

• Bachelor's degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.

• Proven Experience in Technical Support or equivalent: 5+ years.

• Must demonstrate proficiency in Networking, multicast, TCP/IP communications

• Strong skills in working with Unix/Linux OS.

• Comfortable with scripting with Powershell, Ansible playbooks.

• Experience in database programming using SQL with SQL Server or MySQL is helpful.

• Hands on experience of GIT and tools like Jenkins and Kubernetes.

• Experience of using AI tools, developing skills and using them for fixing issues. Knowledge of agentic AI will be a plus.

• Java, J2EE framework knowledge is a plus.

• Knowledge of OneLink product preferred.

• Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.

• Familiar with various web architectures, platforms, and frameworks

• Required to have well-developed analytical and creative problem-solving skills.

• Must have strong interpersonal skills, able to work independently and be team oriented

• Demonstrates excellent oral and written, communication and customer service skills.

• Demonstrates a very high level of accuracy and attention to detail.

• Prior Casino gaming proven experience is helpful.

• Must be able to be licensed in multiple jurisdictions

• Must be available for after-hours support and travel as needed to customer sites.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.