Platform Engineer- Communications Platform Milwaukee, WI

Techtronic Industries; Milwaukee (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k)

Education support

On-site wellness

Job summary

Milwaukee Tool is seeking an entry-level Platform Engineer I for the Communications Platforms team. You will help power email marketing, customer engagement, and digital forms, partnering with engineers, product managers, and business teams to translate needs into practical digital solutions.

This role emphasizes ownership and growth across platforms. This early-career position focuses on configuring platforms, troubleshooting issues, and evolving into a trusted technical owner with exposure to

Qualifications

• Strong problem-solving and troubleshooting skills.
• Interest in owning and operating enterprise platforms and digital technologies.
• Familiarity with APIs, JSON, data structures, and debugging.
• Ability to translate business needs into technical solutions.
• Clear communication across technical and non-technical audiences.
• Ability to collaborate with diverse teams across geographies.

Responsibilities

• Configure, maintain, and optimize platforms for transactional and marketing email journeys.
• Translate business and product needs into technical solutions.
• Troubleshoot platform issues and integration problems across digital products.
• Work with APIs, webhooks, data feeds, and integrations between enterprise systems.
• Analyze data and system behavior to identify root causes and solve problems.
• Support projects through implementation, testing, deployment, and production support.
• Participate in incident investigations and root-cause analysis.
• Document platform configurations, technical solutions, and support processes.
• Collaborate with product managers and business teams across departments and geographies.
• Grow into trusted technical owner of assigned platforms.

Skills

Problem solving

Troubleshooting

APIs

JSON

SQL

Communication

Cross-functional

Learning

Digital marketing

Programming

Education

Bachelor's degree in Information Systems, Business or Data Analytics, Software Engineering, Digital Marketing, or a related field

Tools

Braze

Qualtrics

Digioh

Rudderstack

Job description

Platform Engineer- Communications Platform

Platform Engineer I – Communications Platforms

WE CREATE EMPOWERED LEADERS! At Milwaukee Tool, our most valued resource is our dedicated teamof employees -employees who work with a passion to be the best and havean unparalleledpride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within theorganizationthat'swhy we invest in an individual's growth and development from day one.

Behind our doorsyou'llbe empowered every day to own it, drive it, and do what it takes to design and develop the biggest breakthroughs in the industry. Meanwhile,you'llhave the support and resources of the fastest-growing brand in the construction industry to make it happen.

Year after year, our team continues to make significant breakthroughs in the industry.We'rejust getting started.

Build your career at the intersection of technology, digital commerce, and business.

Your Role on Our Team:

At Milwaukee Tool, we believe our people and culture are the foundation of our success. As a Platform Engineer I, you'll join our Digital Platform team and help power the digital experiences used by Milwaukee Tool customers.

You'll help administer and take ownership of platforms that support email marketing, customer engagement, demand generation, customer feedback, and digital forms. You'll partner with engineers, architects, product managers, and business teams to configure technology, solve problems, and turn business needs into effective digital solutions.

This is an early-career role designed for someone with 0–2 years of relevant experience who enjoys solving problems, learning how systems work, and taking ownership at the intersection of technology and business.

You’ll be DISRUPTIVE through these duties and responsibilities:

• Configure, maintain, and optimize platforms to support transactional and marketing email journeys, lead generation, and customer feedback.
• Translate business and product needs into technical solutions.
• Troubleshoot platform issues, bugs, and integration problems across digital products.
• Work with APIs, webhooks, data feeds, and integrations between enterprise systems.
• Analyze data and system behavior to identify root causes and solve problems.
• Support projects through implementation, testing, deployment, and ongoing production support.
• Participate in incident investigations and root-cause analysis.
• Use data, analytics, and stakeholder feedback to identify opportunities to improve customer experiences and business processes.
• Partner with product managers and business teams to understand and prioritize requests.
• Document platform configurations, technical solutions, and support processes.
• Work with engineers, architects, product managers, and business stakeholders across departments and geographies.
• Build deep expertise in assigned platforms and grow into their trusted technical owner and subject matter expert.

The TOOLS you’ll bring with you:

• Bachelor's degree in Information Systems, Business or Data Analytics, Software Engineering, Digital Marketing, or a related field preferred.
• Strong problem-solving and troubleshooting skills.
• Interest in learning, administering, and taking long-term ownership of enterprise software platforms and digital technologies.
• Familiarity with, or willingness to learn, JSON, APIs, data structures, and debugging.
• Basic SQL or willingness to learn.
• Ability to break down ambiguous problems, ask thoughtful questions, and find practical solutions.
• Ability to understand business needs and translate them into technical solutions.
• Clear communication skills and the ability to explain technical concepts to non-technical audiences.
• Systems thinking and an interest in understanding how technologies, platforms, and business processes work together.
• Ability to collaborate with diverse teams across departments and geographies.
• Comfortable working in a fast-paced environment with changing priorities.
• Interest in digital communications and customer experiences is a plus.
• Experience or familiarity with software such as Braze, Qualtrics, Digioh, or Rudderstack a plus.
• Programming or scripting experience is helpful but not required.

We provide these greatperksand benefits:

• Robust health, dental, and vision insurance plans
• Generous 401(k) savings plan
• Education assistance
• On-site wellness, fitness center, food, and coffee service
• And many more — check out our benefits site HERE

Milwaukee Tool is an equal opportunity employer.