Platform Engineer

Aristocrat; Las Vegas (NV); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Aristocrat is seeking an experienced IT professional to join the Level 4 CXS Development team in Las Vegas to resolve customer software issues during upgrades and to collaborate with Architect and Product Management to align on solutions.

You will work with developers, support teams, and installation staff, producing documentation and ensuring high-quality, accurate work as part of a collaborative, customer-focused group. This role requires after-hours support and travel as needed.

Qualificações

• Bachelor’s degree in computer science, engineering, or related field with 8+ years of IT experience or equivalent.
• 5+ years proven experience in Technical Support or equivalent.
• Proficiency in Networking, multicast, TCP/IP communications.
• Strong Unix/Linux OS skills.
• Scripting with PowerShell, Ansible playbooks.
• SQL programming with SQL Server or MySQL.
• Hands-on experience with Git and tools like Jenkins and Kubernetes.
• Experience using AI tools and agentic AI knowledge is a plus.
• Java/J2EE knowledge is a plus.
• OneLink product knowledge preferred.
• Familiar with VMware/Hyper-V provisioning/deployment.
• Familiar with various web architectures, platforms, and frameworks.
• Analytical and creative problem-solving skills.
• Strong interpersonal, written and verbal communication skills.
• Casino gaming experience helpful; licensure in multiple jurisdictions may be required.
• Willingness for after-hours support and travel as needed.
• Must be able to be licensed in multiple jurisdictions.
• Willing for after-hours support and travel as needed.

Responsabilidades

• Collaborate with developers, support personnel, and installation teams on software-related customer concerns.
• Create relevant documents to support development and share insights with team members.
• Resolve customer software issues during upgrades or upon problem reports.
• Ensure alignment with Architect and Product Management on suggested solutions.
• Follow company programming standards and contribute to team success.
• Perform other duties as assigned.

Conhecimentos

IT experience

Technical support

Networking

Multicast

TCP/IP

Unix/Linux

Scripting - PowerShell

Ansible

SQL (SQL Server/MySQL)

Git

Jenkins

Kubernetes

AI tools

Agentic AI

Java/J2EE

OneLink

VMware/Hyper-V

Web architectures

Analytical thinking

Interpersonal skills

Independent + team work

Formação académica

Bachelor’s degree in computer science or related field

8+ years IT/professional experience

Ferramentas

Git

Jenkins

Kubernetes

VMware/Hyper-V

Descrição da oferta de emprego

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.

What You’ll Do

• Work with developers, support personnel, installation teams on software-related concerns reported by customers.
• Build relevant documents that support development and provide insight of work done to other team members.
• Excited and passion about development/problem solving.
• Follows Company programming standards.
• Dedicated to team success. Works well in a team environment.
• Performs other duties as assigned.

What We’re Looking For

• Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
• Proven Experience in Technical Support or equivalent: 5+ years.
• Must demonstrate proficiency in Networking, multicast, TCP/IP communications
• Strong skills in working with Unix/Linux OS.
• Comfortable with scripting with Powershell, Ansible playbooks.
• Experience in database programming using SQL with SQL Server or MySQL is helpful.
• Hands on experience of GIT and tools like Jenkins and Kubernetes.
• Experience of using AI tools, developing skills and using them for fixing issues. Knowledge of agentic AI will be a plus.
• Java, J2EE framework knowledge is a plus.
• Knowledge of OneLink product preferred.
• Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.
• Familiar with various web architectures, platforms, and frameworks
• Required to have well-developed analytical and creative problem-solving skills.
• Must have strong interpersonal skills, able to work independently and be team oriented
• Demonstrates excellent oral and written, communication and customer service skills.
• Demonstrates a very high level of accuracy and attention to detail.
• Prior Casino gaming proven experience is helpful.
• Must be able to be licensed in multiple jurisdictions
• Must be available for after-hours support and travel as needed to customer sites.

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.