Customer Support Specialist

GamblingCareers.com; Waverly Township (MI); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Aristocrat Interactive is expanding its Customer Service team in Lansing, MI, seeking full-time agents to support players. The role entails handling inquiries via calls, chat, and email, plus troubleshooting across devices and promoting offers to VIP customers.

Join a fast-paced, flexible environment with hybrid working arrangements and opportunities to impact customer satisfaction and brand loyalty in the gaming industry.

Qualifications

• 0-2 years inbound/support call center experience
• Must be at least 21 years old with a High School diploma or equivalent
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test
• Excellent written and verbal communication skills
• Able to travel to the office for at least 50% of scheduled shifts
• Must be camera-ready while working
• Advanced knowledge of computers and Windows Office Programs
• Experienced with troubleshooting computers, smartphones, and tablets
• Strong verbal, interpersonal, and written communication skills
• Diligent with strong grammatical and typing/data entry skills
• Able to work independently with initiative and discretion
• Thrive in a fast-paced, dynamic environment while maintaining high customer service
• Organized with excellent time-management skills
• Previous technical support experience is an asset

Responsibilities

• Provide information and process inquiries about accounts, products, and services
• Troubleshoot technical issues related to computer, tablet, and cell phone applications
• Handle inbound calls, real-time chat, emails, and make outgoing calls
• Communicate special marketing offers to VIP customers
• Offer feedback on service failures or customer feedback
• Uphold customer confidentiality and promote what we value
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Skills

Customer service

Troubleshooting

Communication

Typing 90 wpm

Education

High School diploma

Tools

Windows Office

Job description

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service.

At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you.

Available Shifts

• Shift 1: 7:00 AM ET to 3:30 PM ET
• Shift 2: 12:00 PM ET to 8:30 PM ET
• Shift 3: 3:00 PM ET to 11:30 PM ET

Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available)

We have multiple openings available across all shifts, so whether you're an early riser or prefer evenings, we'd love to connect with you.

What You'll Do

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех.

Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос.

Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.