Platform & Analytics Engineer — Dashboards & On-Call

Mutual of Omaha Mortgage; Irvine (CA); Hybrid; USD 114,000 - 162,000; Full time

Benefits offered by this job

Vacation

Paid Sick Time

9 Paid Holidays + 1 Cultural Holiday

Medical Plans

Dental Coverage

Vision Coverage

401K

Life Insurance

Employee Loan Program

Job summary

Mutual of Omaha Mortgage is seeking a hands-on Platform & Analytics Engineer who lives in two worlds: building dashboards and reporting that drive decisions across our forward and reverse mortgage divisions, and keeping the platforms behind them healthy, monitored, and online. You’ll write the SQL, build the pipelines, ship the dashboards, and be the first call when a production system goes sideways.

You’ll work directly with business, operations, and IT leadership, with broad access to our core

Qualifications

• 4+ years in a hybrid data/platform role — analytics engineering, BI development, platform operations, sysadmin-with-data-chops, or similar
• Hands-on experience with a modern data platform (Databricks strongly preferred; Snowflake/BigQuery acceptable)
• Experience building dashboards and executive-facing reporting (Databricks dashboards, Power BI, Tableau, or equivalent)
• Demonstrated experience supporting production business systems — comfortable being on call, triaging incidents, and working vendor support escalations
• Clear written communication — you can explain an outage to an executive and a data model to an analyst

Responsibilities

• Design, build, and maintain dashboards and recurring reports for executives, operations, and sales leadership across the forward and reverse divisions
• Develop and own data pipelines and curated datasets in our Databricks Unity Catalog environment (Spark SQL, Python)
• Translate loosely defined business questions into concrete metrics, reports, and self‑serve dashboards
• Standardize reporting deliverables on company templates and drive consistency in KPIs across teams
• Automate manual reporting workflows and retire spreadsheet‑driven processes
• Serve as a primary on‑call escalation point for production platform incidents — triage, communicate status, drive resolution, and coordinate with vendors when systems go down
• Monitor and support the health of core business platforms, including our loan origination system (Encompass), CRMs (Salesforce, Relcu), telephony (Five9), and the Databricks data environment
• Build monitoring, alerting, and health checks so we find problems before users do
• Perform root‑cause analysis after incidents and implement fixes, not just workarounds
• Support integrations and data sync between platforms (APIs, connectors, scheduled jobs) and troubleshoot when they drift
• Document systems, runbooks, and reporting logic so knowledge doesn’t live in one person’s head
• Partner with Compliance and IT Security to handle borrower data appropriately (PII handling, access controls, audit support)

Skills

Strong SQL

Python

Independent problem solving

Written communication

Tools

Databricks

Power BI

Tableau

Salesforce

Five9

Job description

Mutual of Omaha Mortgage is seeking a hands-on Platform & Analytics Engineer who lives in two worlds: building dashboards and reporting that drive decisions across our forward and reverse mortgage divisions, and keeping the platforms behind them healthy, monitored, and online. You’ll write the SQL, build the pipelines, ship the dashboards, and be the first call when a production system goes sideways.

You’ll work directly with business, operations, and IT leadership, with broad access to our core