Platform Adoption Architect

salesforce.com, inc.; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid parental leave

Employee stock purchasing program

Job summary

salesforce.com, inc. is seeking a highly driven Product Adoption Specialist to lead research and strategy focused on Platform Adoption. This role bridges product innovation and customer realization by analyzing usage patterns and synthesizing insights into actionable recommendations.

The ideal candidate will have 8+ years in strategic roles, strong analytical skills, and familiarity with data visualization tools. This is an opportunity to shape how organizations transform their customer service experience.

Qualifications

• 8+ years in Management Consulting, Strategy, or Customer Success roles, ideally with a focus on B2B Service/Support operations.
• Experience taking a complex technical product and breaking it down into a step‑by‑step maturity model or success methodology.
• Strong analytical skills with the ability to identify trends, build frameworks, and guide decisions through data.

Responsibilities

• Ensure that as new Platform features drop, we have a clear plan for how to drive their usage.
• Lead deep-dive research into stalled implementations to categorize common failure modes.
• Create frameworks that allow customers to measure outcomes.

Skills

Strategic Problem Solving

Platform Operations Fluency

Data-Driven Mindset

Curiosity & Empathy

Education

MBA or advanced degree in business, analytics, or related field

Tools

Data visualization tools (e.g., Tableau, CRM Analytics)

Job description

salesforce.com, inc. is seeking a highly driven Product Adoption Specialist to lead research and strategy focused on Platform Adoption. This role bridges product innovation and customer realization by analyzing usage patterns and synthesizing insights into actionable recommendations.

The ideal candidate will have 8+ years in strategic roles, strong analytical skills, and familiarity with data visualization tools. This is an opportunity to shape how organizations transform their customer service experience.