Plastic Surgery Scheduling Coordinator I

Medical College of Wisconsin; Wauwatosa (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

403B retirement plan

Paid vacation and holidays

Tuition reimbursement

Parental leave

Job summary

MCW is seeking a Scheduling Coordinator to coordinate plastic surgery scheduling, support the team, and ensure efficient operation of the surgical calendar. You will communicate with providers, patients, and staff to optimize case times and pre/post-operative planning.

The role requires accurate data entry, discretion with patient information, and proficiency with scheduling software and EPIC. A strong customer-service mindset supports a high-quality patient experience.

Qualifications

• Experience in healthcare scheduling or administrative role is required.
• Excellent organizational skills with attention to detail.
• Strong written and verbal communication abilities.
• Knowledge of medical terminology and healthcare regulations.

Responsibilities

• Schedule routine operative cases and in-clinic procedures; reschedule and cancel as needed.
• Coordinate with clinical staff to align times between offices and OR.
• Facilitate internal and external communication with staff, providers, and patients.
• Serve as primary contact for patients on scheduling, pre-op instructions, and post-op care guidance.
• Address patient inquiries regarding their procedures.
• Coordinate pre-procedure planning including pre-op and post-op visits and tests.
• Generate referral and pre-certification orders and track through completion.
• Utilize OpTime (EPIC) for scheduling.
• Contribute to a collaborative, respectful work environment.
• Perform other duties as assigned.

Skills

Scheduling expertise

Organizational excellence

Written and verbal communication

Medical terminology

EHR systems

Discretion with patient info

Problem-solving

Patient care commitment

Education

High school diploma

Tools

EPIC

Job description

MCW is seeking a Scheduling Coordinator to coordinate plastic surgery scheduling, support the team, and ensure efficient operation of the surgical calendar. You will communicate with providers, patients, and staff to optimize case times and pre/post-operative planning.

The role requires accurate data entry, discretion with patient information, and proficiency with scheduling software and EPIC. A strong customer-service mindset supports a high-quality patient experience.