Plastic Surgery Scheduler - Hybrid, Patient-Centric

Mass General Brigham; Florence (MA); Hybrid; USD 50,746,651 - 69,915,955; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a full-time Surgical Scheduler for Cooley Dickinson Plastic Surgery in Florence, MA.

The role coordinates complex surgical cases from consultation through postoperative follow-up, working with surgeons, patients, and insurance providers to ensure a seamless scheduling experience. The ideal candidate has surgical scheduling experience, strong organization, and the ability to manage multiple priorities in a fast-paced,

Qualifications

• Customer service experience required; 0–1 year preferred in a medical setting.
• High School Diploma or equivalent required; degree not needed.
• Experience with Epic is preferred but not mandatory.

Responsibilities

• Schedule surgical procedures from consultation to postoperative follow-up.
• Coordinate pre- and post-operative appointments and insurance authorizations.
• Gather medical records and supporting documentation for cases.
• Serve as primary point of contact for patients during scheduling; maintain confidentiality.

Skills

Customer service

Microsoft Outlook

Data entry

Communication

Teamwork

HIPAA

Phone etiquette

multitasking

Education

High School Diploma or GED

Tools

Epic

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a full-time Surgical Scheduler for Cooley Dickinson Plastic Surgery in Florence, MA.

The role coordinates complex surgical cases from consultation through postoperative follow-up, working with surgeons, patients, and insurance providers to ensure a seamless scheduling experience. The ideal candidate has surgical scheduling experience, strong organization, and the ability to manage multiple priorities in a fast-paced,