Plant & Merchandising Lead — Customer-First

Lowe's Companies, Inc.; Willoughby (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Lowe's Stores in Ohio are seeking a customer-focused team member for the Outside Garden/Merchandising area. You will deliver SMART customer service, assist customers with locating and loading merchandise, and help maintain accurate planograms and signage across the department.

You will collaborate with Merchandising Service and management on priorities while using power equipment for inventory and restocking tasks. This role emphasizes safety, order accuracy, and responsive customer assistance.

Qualifications

• 6 months live nursery experience or general merchandising experience.
• High school diploma or GED preferred.
• Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

• Provide SMART customer service per Lowe's policies.
• Build relationships with vendors to ensure merchandise resets meet Lowe's specs.
• Collaborate with Merchandising Service team and Manager on priorities, schedule, and project needs.
• Engage with customers when opportunities arise and assist in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listen and respond to customer questions and guide to store areas as needed.
• Communicate product stock, specials, features, applications, and warranty information.
• Ensure displays and signage are updated and compliant with planograms.
• Maintain safety and cleanliness across Outside Garden and related areas.
• Operate store equipment as needed (e.g., lifts, order pickers).

Skills

Customer service

Merchandising

Education

High school diploma or GED

Tools

Power equipment

Job description

Lowe's Stores in Ohio are seeking a customer-focused team member for the Outside Garden/Merchandising area. You will deliver SMART customer service, assist customers with locating and loading merchandise, and help maintain accurate planograms and signage across the department.

You will collaborate with Merchandising Service and management on priorities while using power equipment for inventory and restocking tasks. This role emphasizes safety, order accuracy, and responsive customer assistance.