Plant IT Lead: End-User & Operations Tech

ITW

Tennessee

On-site

USD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Paid Holidays

PTO

Medical Insurance

Dental and Vision Insurance

401(k)

Tuition Reimbursement

Scholarship Program

Job summary

ITW, a Fortune 200 global industrial company, is seeking an IT Support Lead for its Decatur, AL facility near Huntsville. The role focuses on on‑site IT operations, end‑user support, and plant‑floor technology to ensure reliable operations across manufacturing and business systems.

You will troubleshoot desktops, mobility devices, printers, and connectivity while coordinating with regional teams on escalations and ERP support.

Qualifications

4+ years of IT support, systems administration in an industrial manufacturing environment.
Associate or bachelor’s degree in information technology or equivalent experience.
Experience supporting Windows endpoints, laptops, mobile devices, and user productivity systems.
Experience troubleshooting networking issues, including Wi‑Fi, switching, VPN, and connectivity problems.
Experience working with IT ticketing systems and remote support tools.
Strong troubleshooting, customer service, and problem‑solving skills.
Ability to prioritize work in a fast‑paced production environment.
Ability to occasionally lift and move IT equipment (up to 40lbs).

Responsibilities

Serve as the primary on‑site IT contact for the manufacturing plant.
Provide day‑to‑day support for desktops, laptops, mobile devices, handheld devices, tablets, printers, and peripherals.
Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel.
Manage incident resolution and service requests through the IT ticketing platform.
Prioritize issues impacting production and plant operations with a high sense of urgency.
Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management.
Support manufacturing‑adjacent technology, including handheld computers and plant connectivity issues.
Troubleshoot Wi‑Fi connectivity and endpoint issues impacting plant‑floor operations.
Partner with production, operations, quality, and maintenance teams to minimize downtime caused by IT issues.
Act as the on‑site liaison for technology‑related production interruptions.
Create user accounts, perform basic troubleshooting, and elevate issues to regional ERP experts
Administer endpoint management, patching, and remote support tools.
Support endpoint security platforms, including MFA, endpoint detection and response, DNS/web filtering.
Perform routine maintenance, device imaging, software installation, upgrades, and replacement activities.
Manage local inventory of IT hardware and accessories.
Perform basic troubleshooting for network connectivity, server room equipment, switches, firewalls, and ISP‑related issues.
Provide on‑site hands and eyes support for regional infrastructure and network engineering teams.
Coordinate vendor support for telecommunications, access control, networking, and hardware maintenance.
Follow cybersecurity standards, access management processes, and IT policies.
Support account provisioning, password resets, MFA enrollment, and user access management.
Assist with vulnerability remediation and endpoint compliance efforts.
Escalate suspected cybersecurity incidents to corporate security teams.
Build strong relationships with plant leadership and department managers.
Communicate technical issues in business‑friendly language.
Identify recurring issues and recommend process or technology improvements.
Provide status updates and communicate incident impact to stakeholders.