Planner/Scheduler/Maximo Manager

Jones Lang LaSalle Incorporated; Lake Orion (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid time off

Job summary

Jones Lang LaSalle Incorporated is seeking a Planner/Scheduler Manager to provide strategic leadership for maintenance, housekeeping, and indirect materials management at a corporate facility. You will work with the Senior Facility Manager and client Facility Area Manager to drive operational excellence and client satisfaction.

The role requires guiding a facilities team, overseeing preventative maintenance, budgeting, and ensuring safety and compliance across building systems.

Qualifications

• 6+ years of facilities management experience in corporate environment or consulting.
• Strong leadership and people management skills with ability to develop high-performing teams.
• Proficiency with CMMS and MS Office Suite (Excel, PowerPoint, Outlook, Word).
• Excellent interpersonal and communication skills with ability to present to diverse audiences.

Responsibilities

• Lead and develop facilities staff to deliver service levels within budgets.
• Assign work to building technicians, vendors, and contractors.
• Coach and manage performance of direct reports throughout the year.
• Ensure preventative maintenance programs meet uptime and lifecycle targets.
• Coordinate site inspections and manage on-site contractor activities to ensure compliance.
• Monitor service delivery and vendor management to achieve client satisfaction.

Skills

Leadership

Communication

Problem solving

Customer service

Stakeholder management

Time management

Tools

CMMS

Microsoft Office

Job description

JLL Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Planner/Scheduler Manager

Business Line: Facilities Management

Location: Lake Orion, MI

Employment Type: Full-Time

Position Overview

The Planner/Scheduler Manager provides strategic leadership and daily operational oversight of the maintenance, housekeeping, and indirect materials management functions for a corporate facility. This role ensures the safe and effective maintenance of building systems, delivers exceptional tenant service, and manages the preventative maintenance program to maximize equipment uptime and lifecycle performance. The Planner/Scheduler Manager partners closely with the Senior Facility Manager and client Facility Area Manager to achieve operational excellence and client satisfaction.

Essential Duties and Responsibilities

• Leadership & Team Management – Lead and develop facilities staff to deliver expected service levels within prescribed budgets.
• Leadership & Team Management – Manage work assignments for building technicians, vendors, and contractors.
• Leadership & Team Management – Provide coaching and performance management to direct reports throughout the year to achieve objectives and develop professional skills.
• Leadership & Team Management – Address employee performance issues promptly and effectively.
• Leadership & Team Management – Pursue training resources to improve team capabilities and technical competencies.
• Operational Excellence – Oversee preventative maintenance program to ensure building systems meet or exceed rated uptime and lifecycle expectations.
• Operational Excellence – Perform daily facility inspections and coordinate outstanding projects with operations team.
• Operational Excellence – Manage contractor activities on-site, ensuring compliance with all JLL and client policies.
• Operational Excellence – Oversee overall service delivery of contracted services and vendor management programs.
• Operational Excellence – Ensure all safety, compliance, and service delivery standards are met consistently.
• Client & Stakeholder Management – Ensure client satisfaction by providing seamless interface between client real estate organization and facilities operations.
• Client & Stakeholder Management – Interface directly with building occupants and tenants to resolve site issues.
• Client & Stakeholder Management – Manage client expectations through leadership, responsiveness, and creative problem-solving.
• Client & Stakeholder Management – Provide lead role in monitoring and increasing customer satisfaction.
• Client & Stakeholder Management – Collaborate with JLL teams on lease administration and tenant coordination.
• Financial & Reporting Management – Prepare and manage monthly operating budgets and forecasts.
• Financial & Reporting Management – Complete monthly variance reports and analyze budget performance.
• Financial & Reporting Management – Recommend capital improvements and prepare operating budget reports.
• Financial & Reporting Management – Oversee monthly, quarterly, and annual reporting requirements based on client needs.
• Financial & Reporting Management – Complete all facilities-related reports accurately and on time following client record-keeping policies.
• Performance & Compliance – Follow annual performance plan and accomplish Key Performance Indicators per client Performance Agreement.
• Performance & Compliance – Ensure compliance with JLL and client audit standards.
• Performance & Compliance – Implement and maintain JLL and client safety programs.
• Performance & Compliance – Share innovations and best practices with JLL Facilities Management teams.
• Performance & Compliance – Maintain knowledge of standard business and accounting practices and real estate operations.

Required Skills and Qualifications

• 6+ years of facilities management experience in corporate environment, third-party service provider, or consulting capacity.
• Strong leadership and people management skills with proven ability to develop high-performing teams.
• Proficiency with Computerized Maintenance Management Systems (CMMS).
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
• Strong interpersonal and communication skills with ability to present to diverse audiences.
• Excellent problem-solving abilities and analytical thinking.
• Proven record of delivering exceptional internal and external customer service.
• Demonstrated ability to develop successful relationships and influence stakeholders at all levels.
• Knowledge of standard business and accounting practices.
• Ability to manage competing priorities in fast-paced environment.
• Flexibility to work alternative schedules including weekends as needed to meet facility requirements.

Preferred Skills and Qualifications

• Experience managing both technical and administrative staff in multi-site environments.
• Knowledge of building systems (HVAC, electrical, plumbing, life safety).
• Familiarity with real estate operations, telecommunications, and furniture management.
• Experience with budget development and financial forecasting.
• Professional certifications (CFM, FMP, or similar).
• Background in supplier/vendor management program development.
• Experience with sustainability and energy management initiatives.
• Lean or Six Sigma process improvement training.

Work Environment & Physical Requirements

• Position requires flexibility to work weekends and alternative schedules as facility needs dictate.
• Daily site walks and facility inspections required.
• Office and facility environment with exposure to building systems and mechanical spaces.
• Ability to respond to emergency situations and after-hours facilities issues.

Competitive compensation package

Competitive compensation package Comprehensive benefits including health, dental, vision, and retirement plans Professional development and career advancement opportunities Collaborative and innovative work environment Industry-leading training programs.

Location

On-site – Detroit, MI, Lake Orion, MI, Pontiac, MI, Rochester Hills, MI, Sterling Heights, MI, Troy, MI, Waterford, MI.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Opportunity & Diversity Statements

JLL is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. JLL does not discriminate on the basis of any protected characteristic in accordance with applicable law.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Note: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required.